State Bank warned that the operation of its platforms may present interruptions because they work in a “malicious software“detected in their operating systems.
“As soon as this issue was discovered, our operations and cybersecurity teams were deployed to locate, contain and request this situation“, says the statement from the banking institution.
Despite this, they reported that services such as ATMs, CajaVecina, the website and the application are working; However, in social networks its users have reported failures when making transfers through virtual platforms.
It still doesn’t work, no matter how much I want to transfer, it won’t stop!
— Manu Parraguirre (@ManuOrellanaP) September 6, 2020
The people website and the App do not work either!
– Claudia Calderón Esquivel (@Clauditacales) September 6, 2020
Website ?? I am trying for hours to operate website and Saleen maintenance !!!
— Gene (@EugeneKeno68cl) September 6, 2020
Later, and before various user inquiries, BancoEstado reaffirmed that “There has been no impact on our clients’ funds” or on the entity’s equity.
Around 8:00 pm, he updated that his teams were still working to “fully restore operating systems affected by malicious software.”
– BancoEstado (@BancoEstado) September 6, 2020