Despite the recall of Hyundai Motor Company, a letter of apology for Kona fire eventually…”I will take responsibility for it”

Input 2021.01.27 11:46

Hyundai Motor Company (005380)On the 27th, Kona Electric (EV), which received a recent recall, sent a letter of apology, saying, “I deeply apologize for the fire despite the customer’s active participation in the recall.”


On the 23rd, a fire of unknown cause broke out in the electric vehicle Kona EV, which was being charged at a public electric vehicle charger in Yucheon-dong, Dalseo-gu, Daegu. The vehicle was recalled once./Yonhap News

Hyundai Motor Company said in an apology on the day that “a Kona Electric vehicle that received a recall of the battery management system update that was carried out last year caused a fire with the charging connector connected after fully charged, and we are investigating the cause.” Together with the relevant departments, we are working to identify the root cause and prevent recurrence.”

“As soon as the results of the investigation are revealed, we will promptly and transparently guide the follow-up measures and do our best to solve the problem.” “If you feel that there is something wrong with your vehicle, you can always check it through service bases nationwide, provide rental vehicles, and free home to home service We are running a customer safety inspection service, so please use it.”

On the afternoon of the 23rd, a fire of unknown cause broke out in the Kona EV, which was being charged at a common electric vehicle charger installed at a taxi company in Yucheon-dong, Dalseo-gu, Daegu. Accordingly, the Ministry of Land, Infrastructure and Transport decided to investigate the appropriateness of the recall as well as defects in the vehicle.

Hyundai Motor Company took corrective action (recall) of 77,000 Kona EVs manufactured from September 2017 to March last year as fires continued in the Kona EV in October. The recall was carried out by updating the battery management system (BMS) and immediately replacing the battery if any signs of abnormality in the battery such as excessive cell-to-cell voltage deviation or rapid temperature change were found.

The Kona EV vehicle that caught fire in Daegu this time was confirmed as a vehicle that received a recall. Including this case, Kona EV is known to have had 14 fires in total, including 10 domestic and 4 overseas cases since its launch in 2018.

Hyundai Motor Company added, “We will do our responsibilities to the end so that you can use the vehicle safely in the future,” in an apology letter.

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