The Ministry of Equality has given the go-ahead to line 028, a comprehensive service telephone number for victims of LGTBIphobia. Available 24 hours a day, 365 days a year, it will have professionals who will attend by phone to any person who declares have suffered a hate crime or discrimination because of your sexual orientation or gender identity. Its services include basic care, as well as psychological and legal assistance.
“I’m glad to tell you that since 9 in the morningSpain has a support and information service on LGTBI rights”, said the Minister for Equality, Irene Montero, about the so-called Line 028 rainbow. “This is a service that, in coordination with the autonomous communities, will serve free of charge with specialized professionals on this matter to give attention to the victims of incidents, hate or discrimination”.
The 028 has been officially presented today, July 5, thanks to an economic item of 3.5 million euros until 2026. Despite its opening being announced a year ago, the contract went out to public tender last November.
After successive delays, the service lands with a team of telemarketers who will attend Castellan, Galician, Catalan, Basque, French and English. They also have the email [email protected], as well as an online chat and specific communication channels for people hearing, visual or speech impaired.
“With this service, which will work in coordination withwith similar services in the autonomous communities, It is intended that there is no one, in any corner of Spain, who does not have comprehensive assistance in the face of any discrimination, hate crime due to LGTBIphobia or to see resolved any doubt or concern related to sexual orientation, gender identity or sexual characteristics,” the ministry said in a statement.