After so many years building their phones, Google still clashes with some of the problems inherent in the implementation of the hardware. The days when it was not possible to find a Pixel in stores are long gone, but that does not mean that Google was able to sell loads of Pixel phones since the launch of the first model.
However, Google has just launched a new generation of devices in more markets than ever before, but Pixel 3 and Pixel 3 XL have been plagued by various problems when they learn that Google will correct through software updates. But if you happen to leave the brand new phone, which can cost you $ 900 North, you're alone. Google can not help you, and the same goes for the workshops that are trained to replace the damaged glass.
It is not rocket science to repair smartphones that break during accidental falls for these repair centers, and the procedure is generally quite simple. Bring the damaged device, pay for repairs and they will do it. But Google and its partners can not do it yet because there are no spare parts available.
Two distinct accounts, including a report from 9to5Google and a post on Reddit, explains that Google is not yet ready to handle incidents and that repair shops may have similar problems.
Long story short: Google is not yet repairing non-working Google Pixel 3 and Pixel 3 XL units and instead sends people to uBreakiFix. Our local uBreakiFix is currently out of stock and we do not even expect to get repair components – except the battery – for Pixel 3 or Pixel 3 XL in the near future. This means that my wife's new phone is currently damaged without appeal. (Another national repair service, Puls, can also repair Pixel 3 devices, but currently only in San Francisco.)
This is not an isolated case, too. There's a handful of Reddit reports from users who can not get their device repaired by uBreakiFix. A report requires a one month waiting period to repair the device. Another cite uBreakiFix as not being able to get the adhesive needed to reattach the rear glass. This is clearly a widespread problem.
From the Reddit report:
So I turned to Google. They've just sold me a phone for up to $ 900, they definitely have a repair system on the spot. They will have the backup screens at your fingertips. No. I just finished talking to a Google support specialist who essentially told me that there's nothing they can do and directed me to the same repair shops I'd just called. This really bothered me because I'm willing to pay for the repair, it was an accident and it's not their fault. I just want some support from the company I just bought. It's like they pointed me out the door and I said, "You're alone!" Besides all this, I live in Seattle and there is only one authorized workshop that can perform this repair.
This does not mean that things will not improve in the future. But if you already own the Pixel 3 or the 3 XL or you're going to buy one, be particularly careful. You could be stuck with a broken device for a while.