O2 customers are unable to send TEXTS despite the mobile phone network claiming that data problems have been solved – The Sun


O2 says that a major data break that has hit millions of people since Thursday morning has been corrected, but now customers say they can not send text messages.

In a statement issued at 3:30 am, O2 stated that its 4G network was operational again.

    The O2 network went this morning in the United Kingdom

PA: Press Association

The O2 network went this morning in the United Kingdom

There follows an interruption of the 24-hour service that has left millions of O2 customers across the UK.

"Now we can report that our 4G network has been restored," a spokesman said.

"Our technical teams will continue to monitor service performance closely in the coming days to ensure stability.

"A review will be carried out with Ericsson to fully understand what happened.

"We would like to thank our customers for their patience during the loss of service on Thursday, December 6, and we are sorry for any impact that the problem may have caused."

    The interruption of O2 is still affecting customers in large areas of the United Kingdom


The interruption of O2 is still affecting customers in large areas of the United Kingdom

But some customers are still experiencing problems this morning, particularly when it comes to sending texts, with many venting their rage on Twitter.

An O2 client wrote: "Still getting a failed message every time I try to send a message."

Another Twitter user, Mark, a GiffGiff customer, who is on the O2 network, said: "I still have problems with the network, I'm on GiffGaff network using O2 and I'm having probs sending text messages.
"My phone still does not send every time I send a text message, calls are interfered, data is ok."

Another GiffGaff user named Anne wrote: "After the situation yesterday, when the data went down, I can not send the texts normally.

"It says" not delivered "on my phone – but to the recipient, it sends a spam with the same text I sent in. I have an iPhone 6s and I have the plan from £ 20. Please help me – thank you!"

While Tesco Mobile customers have reported similar problems. One user wrote: "You can not send text or make phone calls yet, when will it be resolved ???"

Another said: "My texts are sent multiple times and they come out of my allowance When will text messages be ordered? Will Tesco customers receive the same compensation as O2 customers?"

Someonelse wrote: "Services apparently have been restored @ o2 U ok hun?

"Because I do not have my back I have reset my phone so many times since the news came that it has been restored and still no 4g😡 #IWantMyData"

Meanwhile, another user said: "@ O2 signal and data back but still no 4G in Antrim?

"Is it predictable? State control says I should be 100%"

The Sun contacted O2, which claims the network is up and running again, but advises customers who are still having trouble restarting their phones.

Millions of furious O2 customers endured a day without data yesterday after the network crashed leaving some unable to work and others fearing for the safety of their loved ones.

O2, Britain's second largest mobile company, said the 3G was restored to mobile devices by 9:30 pm on Thursday – but the network's nightmare continued to affect 4G as the bosses promised to resolve faults by this morning.

Outraged O2 customers, with a total of 32 million users, used social media to report problems with 4G, data services and phone calls.

Network problems started around 5:30 am yesterday with about 1,662 complaints filed before 7.00 and all customers in Manchester, London and Southampton reported interruptions.

But the problems also spread beyond England, to Scotland and Northern Ireland, as shown by a map of the heat of the Down Detector website's problems.


The chiefs of the company had first apologized for the interruption and the promised services would have been operational by morning.

The network, also used by customers with Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, has blamed the problem of faulty software provided by the third-party vendor Ericsson.

The Swedish company has also issued a statement stating that the problem was caused by "an expired certificate in the software" installed with O2.

The leaders apologized jointly in the statements provided to The Sun.

Telefonica's CEO, Mark Evans, said: "I want to let our customers know how sorry I am for the impact that the network data problem has had on them and reassure them that our teams, together with Ericsson, they are doing everything possible.

"We will continue to work with Ericsson overnight, which has assured us that a full service will be restored to customers by early morning and we fully appreciate that it was a very bad experience and we are very disappointed".

The mobile company was forced to advise customers to "use the wifi anywhere they can" until the services have been completely restored.

Marielle Lindgren, Ericsson's CEO for the UK and Ireland, said: "The cause of the current network problem is in some nodes in the main network causing network disturbances for a limited number of customers in all over the world, including in the United Kingdom.

"The faulty software that caused these problems is being phased out, our priority is to restore full data services on the network by tomorrow morning." Ericsson sincerely apologizes to customers for the inconvenience caused. "

How to get compensation

If you feel that the interruption of power supply has caused significant problems or that you have waited a long period of time for repairs, you may be entitled to compensation.

To claim, it is necessary to follow the formal O2 complaint procedure.

If the problem persists after eight weeks, you can file a complaint with an alternative dispute resolution (ADR) scheme.

The telecommunications regulator Ofcom has approved two ADR schemes: CISAS and Ombudsman Services: Communications. O2 is a member of the Ombudsman Services program.

O2 told The Sun that it is "reviewing" how it "can make it to our customers".

In addition to customers with O2, Tesco Mobile, GiffGaff, Sky Mobile and Lycamobile, the interruption also affected systems that relied on the same network, such as electronic timetables for London buses and Boris Bikes due to their connections sim O2.

The failure in the system caused particular stress and difficulty for Jennie O & # 39; Grady yesterday, as she used the O2 data to monitor the blood sugar levels of her type 1 diabetic daughter.

He told the Daily Mail: "We rely heavily on you having access to the Internet, you can sleep in your bedroom and send me your blood sugar levels.

"I would have an alarm to say that she is having a hypoglycemic attack if her blood sugar levels have dropped below four, which means she needs treatment immediately and could go into a coma.

"Without it I was completely obscure and I was not able to control it".

GiffGaff, Tesco Mobile, Sky Mobile, Lycamobile are all "piggyback" on the O2 network, which means that the O2 interruption has also affected their customers.

Piggybacking is very common among mobile networks in the United Kingdom.

In reality, there are only four mobile networks in the United Kingdom – EE, Tre, O2 and Vodafone – and all the other providers that are straddling – that is to say, they acquire space from – one of these networks.

Tesco, GiffGaff, Sky Mobile and Lycamobile are on O2, Asda on EE and TalkMobile on Vodafone.

It is not the first time that the O2 network has encountered problems.

In October, the mobile network was not working, leaving thousands of customers unable to make or receive calls.

It also happened in September, as both Sky and O2 mobile networks were falling due to Storm Ali.

Meanwhile, EE and Vodafone have been investigated by the watchdog for claims that they have provided false information on network coverage in rural areas.

Your rights when your network goes down – What to do to get compensation from O2, EE, Sky, BT and the rest

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