O2 down compensation: free credit and airtime package revealed for users after the day without assistance - The Independent

O2 revealed the compensation package that will offer customers affected by data interruption.

Both pay monthly and pay as customers receive free time after they are completely left without data for a whole day.

Paying monthly customers will be given two clear days on their contract. And pay as you go customers will receive 10% of their credit for free.

"We are very sorry for yesterday's data problem," said an O2 spokesperson. "We understand how important it is to stay connected, especially in this period of the year".

He said he would be "in touch with our customers soon" on the pay package, which varies depending on how users pay for their subscription.

Pay monthly, corporate customers and those who purchase the mobile broadband of O2 will be credited with two days of monthly subscription fees for the transmission, the company said.

Pay as you go Customers will receive a 10% credit on a refill in the new year. They will be informed about when it is available.

In addition, customers who pay with O2 mobile broadband will receive a 10% discount on a Bolt On purchase in the new year.

It is thought that all 30 million O2 customers have been hit by the interruption and will thus receive the free package.

Customers do not seem to need to do anything to get a refund, and will be contacted to advise them or receive only the additional transmission time added to their account.

It is unclear whether network customers who were offline because they rely on O2's infrastructure – such as GiffGaff and Tesco Mobile – will also receive reimbursements from their couriers.

The interruption caused problems throughout the UK, even in some unusual places, such as live bus arrivals at bus stops, which are based on the O2 data connection.

It lasted for almost a whole day, going down early in the morning and with the service being restored during the night following the following evening.

O2 stated that the problems were caused by problems with the software provided by Ericsson. It also caused problems in other parts of the world, such as in the Japanese Softbank.

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