PT Bank Rakyat Indonesia’s response to Mr. Wahyu Krisbyantoro’s letter

Previously, we would like to thank you for the trust that has been given to Bank BRI and apologize for the inconvenience Mr. Wahyu Krisbyantoro has experienced.

Regarding the report that Mr. Wahyu Krisbyyantoro submitted on December 2, 2022 to Consumer Media with the title “The Slow Handling of BRI Customer Complaints”, we inform you that the funds have been returned to your account as of November 29, 2022 and we have informed you regarding this matter.

We are committed to continuing to make improvements in order to improve the quality of Bank BRI’s services. To check the status of complaints, you can go through the Complaints Feature at the BRImo Help Center or the Sabrina WhatsApp service 0812-12-14017.

Thus conveyed thanks.


PT. Bank Rakyat Indonesia (Persero) Tbk.
Jl. Jendral Sudirman Kav 44-46
Jakarta 10320

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