The Federal Council calls for compensation for the slow internet connection


The Federal Council is examining further rights in contracts with Internet service providers. Finally, according to the wishes of the federal states, it should finally be possible for customers to claim damages if Internet speeds deviate significantly from those contractually agreed.

Infographic: with the fiberglass turbo through the InternetWith the fiberglass turbo through the Internet

So far, customers have the right to claim compensation in the event of a complete failure of the Internet line. Now it should go a lot further. The Federal Council met this week on the subject of the contractually agreed download speed for DSL contracts and the request for a vorbracht compensation regulation.

In a first phase, suppliers should confront their customers with greater transparency on what average speeds the customer would be able to expect in a localized way and not advertise with the highest transmission speeds possible in theory.

Usable speed and contracted services

This is the only way to actually allow a judgment on whether the usable speed matches the contractually agreed performance. There is also a suggestion: suppliers should be required to present a type of measurement report from the immediate vicinity of new customers before concluding the contract. It should show what services are to be expected and the relationship will serve as a point of reference.


The second move concerns the possible consequences for suppliers who can not keep their promises. But it should not concern short-term problems, but general performance.

According to a study by the Federal Networks Agency, which led the Federal Council to trigger the new debate (it is the Federal Council in PDF format), almost a third of all customers are affected by significant deviations from contractual benefits, such as many in total, ranging from the previous available Information not shown:

"The data transmission rate actually obtained is significantly lower than the maximum data transmission rate agreed contractually according to the available Bundesnetzagentur data.

According to the latest publication of the Federal Network Agency in the annual report on the measurement of broadband, 28.4 percent of users received less than half of the contractually agreed maximum benefits. When loading numbers, they are a bit more positive. It is not the first survey to show that customers often do not get the maximum data transfer speed agreed upon contractually. "

download Desktop app for the measurement of broadband: Speedtest of the federal network agency

Excellent internet comparison calculator
See also:

Internet, Security, Security, Router, Wpa
Internet, Security, Security, Router, Wpa



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