Insurance claims due to bizarre clashes with local wildlife in Bali are surprisingly common, an important Australian insurer revealed.
Cover-More assessed his travel complaints from Indonesia in 2018 and found that claims for lost, stolen or damaged items were at the top of the list, accounting for 27% of all complaints received that year.
But he found that many cases of theft in Indonesia have involved non-human culprits, particularly in the Bali resort, where aggressive monkeys are often attracted to shiny, light-reflecting objects such as telephones and sunglasses.
The insurance company reported that one of its customers reported relaxing by the pool at a resort in Bali and stealing his sunglasses from a monkey, leading to a request for $ 535.
In another case last year, a Cover-More customer was stolen the watch after being attacked by a small troop of monkeys at the Monkey Temple in Ubud.
And in another case, a woman was stolen eyeglasses from a monkey that jumped on her shoulder as she walked into Ubud Monkey Forest.
But Cover-More's analysis of the 2018 statements also revealed a worrying trend in motorcycle theft cases, in which thieves snatch valuables from victims' hands while riding a motorcycle or scooter usually without stopping.
In one case in Seminyak, a Cover-More customer said he had his bag, containing his laptop and his cell phone, torn while walking in a market. The confusion also caused the overthrow of his travel companion by bicycle. While his friend was not seriously injured, the cost of robbery alone was $ 3311.
In another case, a traveler was driving in a tandem on a scooter when a couple on another scooter used knives to cut the strap of their backpack.
The thieves took the bag, which contained a gold chain, a mobile phone and an iPad, for a total of $ 2700, and took off in traffic.
In a third case, a customer made a request for $ 2690 to cover stolen money, a camera, a mobile phone, sunglasses and cosmetics after his bag was torn by a man on a scooter that passed her beside him as he walked towards his villa in Kuta.
Travelers had to remember that while insurance policies can cover theft, they will not cover cases where items have been left unattended, said Glenn Broadhurst, executive general manager of travel cover Global Insurance.
"If you are unfortunately the victim of a theft or an attack, report it to the local police and call our emergency assistance team 24 hours a day, 7 days a week, so that our experienced case managers, nurses and doctors can support you, "he said.
"It is also essential to know that most policies do not cover stolen items if left unattended in public, so don't do things like leaving your cell phone on the towel while you swim on the beach, for example."
HOW TO STAY SAFE FROM THE THEFT
• Pay attention to the surrounding environment and keep your luggage closed and transported safely. Consider carrying valuable items such as cash, credit cards and passports in a belt under your clothes.
• Keep truly precious or sentimental objects at home, such as wedding rings and expensive watches, you won't need them on vacation.
• Do not leave objects unattended in public places. Not only is it an inviting theft, but most insurers do not cover theft in such cases.
• Ask the concierge at the hotel, the hostel reception desk, tour guide or local tourist information for any areas or roads that can be considered dangerous and should be avoided.
• Report theft to the local police. When submitting a complaint, it is necessary to provide a police report as proof, then report it to the competent local authorities as soon as possible and keep a copy of all the documentation included in the complaint.
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