Twitch plans to update its user complaints and appeals process in 2022 | TECHNOLOGY

The streaming platform Twitch has announced the goals set for 2022, among which it has highlighted that it plans to update its process for user complaints and appeals, as well as to introduce improvements in the detection of suspicious users.

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In a open letter signed by the vice president of Trust and Global Security (T&S) on Twitch, Angela Hession, the platform’s goals are set out to be met by 2022 with the aim of improving measures already implemented last year.

Thus, from Twitch they have established four main objectives on which they intend to focus their efforts: deter harmful behavior, empower communities through tools that they can control, improve education and communication about safety and balance the content that can annoy certain hearings.

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In order to achieve these purposes, a series of measures will be implemented, among which improvements in the process of user complaints and appeals or updates on how creators can be informed about the detection of suspicious users. .

Soon, Twitch will explain the updates of the sexual content policies with which the platform works, the news about the Security Advisory Council inspired by user suggestions, as well as the dissemination and improvement of educational content through the Security Center.

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In addition, Hession has encouraged users to communicate with his team through UserVoice, a tool with which they can express their opinions and suggestions so that the platform values ​​them.

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BALANCE 2021

In addition to pointing out the bases on which they are going to work in the current year, the directive has explained how the platform has experienced progress in terms of security throughout 2021.

“Over the last twelve months we’ve released some of the most powerful tools yet to help make Twitch as secure as possible. We also introduced several historic policies that help protect the community against new threats.”, exposes Hession in the statement.

Thus, he has mentioned some of the actions that they have implemented since the beginning of 2021 and that seek to improve this 2022. On the one hand, he has highlighted that they have worked with policies on hateful behavior and harassment aimed at the protection of vulnerable groups. Among them are women, members of the LGBTQIA+ community, black or indigenous.

The directive has also insisted that it has focused its efforts on ending hate attacks that come from automated accounts or ‘bots’ and has ensured that during 2021 more than 15 million of them were eliminated, a number that “continues to grow” .

Despite this progress, Hession has recognized that stopping these attacks presents great difficulties. “We may never be able to completely remove them, but a number of our upgrades, like back-end tech or Creator tools like verified phone chat; they have significantly reduced their number”, he pointed out.

Two of the tools launched in 2021 and that have had a great impact are the verified chat, which was introduced in September, and the detection of suspicious users.

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The first feature allows streamers to require verification before viewers can post comments to their channel char via options like providing phone number or extended email controls.

On the other hand, the detection of suspicious users helps locate and take action against those who may be trying to evade platform bans, a feature that Twitch plans to strengthen in 2022.

Twitch wants to improve its platform in this new year 2022 after issuing the balance of what happened in 2021. (Photo: Europa Press)

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