Washington – The video conferencing service Zoom He said Sunday that he is investigating the cause of failures that apparently affected some users’ ability to schedule and connect to meetings.
Zoom, which has become an essential resource during the coronavirus pandemic because it allows people to meet virtually rather than in person, noted that the problems apparently harmed a limited number of users. Several churches were affected by the failures, and some chose to migrate to Youtube or Facebook or in any case reschedule their religious ceremonies.
The troubles reportedly peaked around 5:00 a.m., and had another spike around noon, according to the website. Downdetector, which tracks failures in digital services and collects reports.
“We will continue evaluating and monitoring,” said Zoom via Twitter. “We sincerely apologize for any inconvenience this may have caused.”
Our team is investigating the root cause of issues joining Zoom Meetings. These issues appear to be limited to a subset of users. Please visit https://t.co/aqz5nSoQRw for updates.
– Zoom (@zoom_us) May 17, 2020
Among the pastors whose ceremonies were affected is the Rev. Emmy Kegler of the Grace Lutheran Church in northeast Minneapolis. During the failure, which lasted between 25 and 30 minutes, many people chose to turn to Facebook, but some older adults who relied on Zoom’s video call option due to lack of internet at home had more difficulties.