Salt Lake City International Airport Named Best in North America for Customer Experience

Salt Lake City International Airport (SLC) has been recognized for its exceptional customer experience, earning multiple awards from the 2025 ASQ Customer Experience Awards program. The airport was lauded for its departures experience, overall enjoyability, and cleanliness.

Awards and Recognition

The 2025 ASQ Customer Experience Awards, announced on February 24, 2026, recognized SLC among more than 400 airports across 110 countries. SLC received three “Best” awards, highlighting its commitment to passenger satisfaction [Source: Utah Business].

• Best Airports in North America at Departures (25 to 40 million annual passengers): SLC shared this honor with LaGuardia Airport (LGA) [Source: Utah Business].
• Most Enjoyable Airport in North America: SLC was recognized alongside Greenville-Spartanburg International Airport (GSP) and Orlando International Airport (MCO) [Source: Utah Business].
• Cleanest Airport in North America: SLC shared this award with Gerald R. Ford International Airport (GRR) and GSP [Source: Utah Business].

ASQ Customer Experience Awards Program

The ASQ program, run by Airports Council International (ACI), is unique in its methodology. It measures passenger satisfaction while passengers are at the airport, providing real-time feedback on their experience at every stage of their journey [Source: ACI World]. This differs from other airport rankings that rely on post-travel surveys.

Airport Leadership Response

“Being honored with an ASQ Customer Experience Award shows SLC’s commitment to enhancing our passengers’ experience,” said Bill Wyatt, executive director of the Salt Lake City Department of Airports. He emphasized that the recognition is a result of the collective efforts of airport staff, airlines, TSA, and other tenants [Source: Utah Business].

Growing Passenger Satisfaction

ACI World reports that airports are currently outperforming other industries in customer experience, with passenger satisfaction continuing to rise, even as global passenger volumes are expected to reach 9.8 billion in 2025 and 10.2 billion in 2026 [Source: ACI World].

The Salt Lake City International Airport has also been voted the “Best Airport” by the 2025 ASQ Global Customer Experience Awards program [Source: ABC4] and [Source: Notiulti].