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Job Title: Premier Service Consultant (Bilingual – English/Spanish)
Company: AT&T
Location:
* Primary: 1010 N St. Mary’s St, San Antonio, TX 78215
* Hybrid: 3-4 days per week in the San Antonio office, 1-2 days per week remote.
Language Requirement: Fluent in both English adn Spanish (conversational ability required).
Pay:
* Base: $19.81 per hour
* Commission: Uncapped, potential to earn $62,280+ per year with sales goals met.
* Sign-on Bonus: $1,500.00 (paid in installments: $250 after 30 days, $500 after 6 months, $750 after 1 year)
Job Type: Full-time
Responsibilities:
* Customer acquisition, sales, service, and retention.
* Resolving customer issues related to service, billing, payments, and collections.
* Introducing customers to AT&T technology, services, and offers.
Schedule:
* 40 hours per week.
* Flexible schedule including nights, weekends, and potential overtime.
Benefits:
* Paid Time Off (PTO): 1 week after 6 months,2 weeks after 1 year.
* Company Holidays (at least 8).
* Additional PTO based on bargaining group.
Work From Home Requirements:
* Verified internet service: Minimum 12mb upload/18mb download speed.
* Dedicated workspace: Desk, chair, electrical outlet, surge protector, direct LAN connection.
* Compliance with WFH standards (technical, security, physical, noise levels, Clean Desk policy).
* Potential for workspace audits (remote desktop observation, call/screen recordings, webcam monitoring, etc.).
* Availability and accountability during scheduled work hours.
Similar Job Titles: Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, Call Center Agent.
In essence, this is a hybrid customer service/sales role requiring strong bilingual skills and a willingness to work a flexible schedule.
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