PCMI Expands Global Payments Strategy with New 39-Service Suite
Payments and Commerce Market Intelligence (PCMI) has launched a comprehensive suite of 39 outcome-driven services designed for global companies within the payments and financial services sectors. Announced on April 6, 2026, this expansion integrates PCMI’s strategic advisory expertise with its market intelligence capabilities to aid firms navigate an increasingly competitive landscape.
According to Lindsay Lehr, Managing Director of PCMI, the expansion addresses a critical need for industry executives to benchmark opportunities, map stakeholders, and defend against disruption from technology, regulators, and competitors. The new service architecture is organized around three primary corporate objectives: Grow, Measure, and Protect.
Accelerating Growth through Strategic Planning
The Grow category focuses on revenue acceleration and market expansion. PCMI provides specialized solutions to help companies scale their operations and refine their market approach. Key services in this pillar include:
- Sales and Marketing Acceleration: This includes internal sales coaching, commercial intelligence, and thought leadership.
- Strategic Planning and Product Development: Tools to help firms build and refine their offerings.
- Go-to-Market (GTM) Strategy: Frameworks for efficient market entry.
- Opportunity Benchmarking: Analyzing potential growth paths against industry standards.
Measuring Market Position and Customer Sentiment
To provide a data-driven foundation for decision-making, the Measure pillar focuses on quantifying market dynamics. These services allow companies to validate their positioning and understand their user base through:
- Market Mapping and Positioning Analysis: Identifying where a company stands relative to its peers.
- Voice of the Customer: Gathering direct insights to improve product-market fit.
- Market Due Diligence: Conducting rigorous analysis for strategic acquisitions or partnerships.
Protecting Assets and Mitigating Risk
The Protect suite is designed to safeguard businesses from external volatility and competitive threats. PCMI emphasizes the importance of guarding against disruption through:
- Competitive Intelligence: Monitoring rival activities to maintain a strategic edge.
- Disruption Risk and Strategic Forecasting: Anticipating shifts in technology and regulation.
- Stakeholder Risk: Evaluating risks associated with key industry participants.
Complementary Intelligence: The Global E-Commerce Data Library
Supporting these strategic services is PCMI’s Global E-Commerce Data Library. This resource provides strategic e-commerce data across 35 countries, blending transactional data and historical trends with insights from e-commerce leaders.
The library covers both mature markets—such as Japan, Hong Kong, Brazil, and Australia—and developing markets, including Vietnam, Pakistan, Kenya, Indonesia, and Bolivia. PCMI offers customization options for this data, allowing clients to perform deep dives into specific consumer behaviors or e-commerce segments.
Key Takeaways for Payments Executives
- Outcome-Driven Approach: The 39 new services are tailored to specific business goals (Grow, Measure, Protect) rather than generic research.
- Tailored Solutions: PCMI can combine multiple service lines to create customized strategies for global financial firms.
- Data-Backed Strategy: The integration of the Global E-Commerce Data Library ensures that strategic advisory is grounded in actual transactional behavior.
As the payments industry faces mounting pressure from regulators and technological shifts, PCMI’s expanded offerings provide a structured framework for companies to maintain stability while pursuing aggressive growth. By combining market mapping with disruption risk analysis, firms can better anticipate the evolving needs of the global financial ecosystem.
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