Amazon Outage: Checkout and App Issues Disrupt Shopping Experience

Amazon customers are currently experiencing disruptions although shopping online, with reports of issues checking out, viewing product pages, and using the mobile app. As of March 5, 2026, over 150,000 reports have been submitted to Downdetector [1], indicating a widespread, though partial, outage.

What’s Happening with Amazon?

The problems began surfacing on Thursday, impacting major US cities including New York, Chicago, Atlanta, Houston, San Francisco, and Seattle [3]. Users are reporting a range of issues, from being unable to complete purchases to difficulties viewing product prices. Specifically, many customers are receiving an “Oops” message during the checkout process [4]. Others are encountering problems adding items to their carts or accessing Kindle books [4].

Amazon’s Response

Amazon has acknowledged the disruption and stated they are working to resolve the issue. “We’re sorry that some customers may be experiencing issues while shopping. We appreciate customers’ patience as we work to resolve the issue,” an Amazon spokesperson communicated to ZDNET [3]. The cause of the outage remains unclear at this time.

Where are the Outages Concentrated?

According to data from IsTheServiceDown, the most affected locations in the United States include:

• Chicago, IL (45 reports)
• Los Angeles, CA (41 reports)
• Seattle, WA (40 reports)
• New York City, NY (38 reports)
• Dallas, TX (36 reports)

Outages have also been reported in Canada and Mexico City [2].

Is Amazon Down? Current Status

As of 5:23 PM EST on March 5, 2026, IsDown is reporting ongoing issues with Amazon [4]. The situation is evolving, and users are encouraged to monitor Downdetector [1] and IsTheServiceDown [2] for the latest updates.

Key Takeaways

• Amazon is experiencing a partial outage affecting checkout, product pages, and the mobile app.
• Over 159,997 reports of issues have been submitted as of Thursday afternoon.
• Amazon is aware of the problem and is working on a fix.
• Major cities across the US, as well as locations in Canada and Mexico, are affected.