Job Description Analysis: Henkel – Customer Service Representative (Köln,Germany)
HereS a breakdown of the job description,summarizing key information adn potential applicant fit:
Job Title: Customer Service Representative (implied,based on description)
Company: Henkel
Location: Cologne (Köln),North Rhine-Westphalia,Germany
Reference Number: 25089835
Key Responsibilities & Required Skills (from “li” list):
* Experience: 5 years of professional experience in customer service or a similar customer-facing role. A “customer first” mentality is highly valued.
* Technical Skills: Proficiency in digital tools, specifically:
* Service Cloud
* ERP systems
* MS Office Suite
* Databases
* Communication & Problem Solving: Advanced oral and written communication skills, with a strong focus on customer-oriented telephone communication. Strong problem-solving abilities are essential.
* Soft Skills: Service orientation, strong interpersonal skills, and the ability to prioritize tasks effectively.
* Language Skills: Fluency in both German and English is required.
Henkel Benefits (from “Some advantages…” list):
* Work-Life Balance: Flexible working models (flexible hours, hybrid work, up to 30 days of location-autonomous work per year).
* Progress: Diverse national and international development opportunities.
* Well-being: Global well-being standards, health and prevention programs.
* Parental Leave: Gender-neutral parental leave (minimum 8 weeks).
* Financial Benefits:
* Stock purchase plan with company matching.
* 100% company-funded pension scheme.
* MEGA health insurance.
* CareFlex supplementary care insurance.
* Mobility: “My Henkel bike” and job ticket (public transport).
Request Information:
* Application method: Apply only through the “Apply for this position” button on the Henkel careers page.Emails are not accepted.
* Contact for Questions: Recruitment-Germany@henkel.com (for questions about the application process,not for submitting applications).
* Application Deadline: Open until the position is removed from the careers page.
* Application Status: Applicants can check their application status via the Henkel career portal: https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=de-DE&returnurl=~/ux/ats/careersite/1/home/requisition/79295?c=henkel&lang=de-DE
Company Culture Note: Henkel emphasizes diversity and inclusion, welcoming applications from individuals of all backgrounds.
Overall: This role appears to be a standard customer service position within a large,international company. the requirements suggest a need for someone with significant experience, strong technical skills, and excellent communication abilities in both German and english. Henkel offers a extensive benefits package and promotes a diverse and inclusive work surroundings.
Worth a look