ElevenLabs has opened a new office in Singapore to establish its regional Southeast Asia hub, aiming to meet growing enterprise demand for conversational AI across the Asia-Pacific market.
ElevenLabs launches Singapore entity to anchor Asia-Pacific operations
The artificial intelligence voice and audio technology company launched its Singapore entity to anchor operations across Indonesia, Malaysia, the Philippines, and the wider Asia-Pacific region. “The way we communicate is hyperlocal, and nowhere is that clearer than Singapore,” ElevenLabs co-founder and CEO Mati Staniszewski said in a statement provided to ElevenLabs. Staniszewski added that the local team will work directly with customers to build AI models tailored to regional languages and contexts.
To support enterprise adoption, ElevenLabs introduced Singapore data residency features in July. The infrastructure provides local hosting, zero-retention options, SOC 2 compliance, and lower latency for businesses operating across Singapore and East Asia. Eugene Liang, General Manager for Asia at ElevenLabs, noted that multilingual and multicultural communication remains the default baseline throughout Southeast Asia.
Enterprise Adoption Across Financial Services and Healthcare
Firms across banking, telecommunications, financial services, and digital content sectors have integrated ElevenLabs technology into their daily operations. Funding Societies, a digital financing platform for small and medium-sized enterprises in Southeast Asia, utilizes conversational AI to qualify sales leads across five distinct markets before routing qualified prospects to human agents. Singapore-based buy-now-pay-later provider Atome also applies the technology to manage agent and customer engagement workflows.
Additional regional deployments include:
- Boost Bank: Implemented voice tools for customer service operations in Malaysia.
- Salmon Group: Integrated conversational workflows for digital banking operations in the Philippines.
- MNC Group: Utilizes voice solutions to enhance customer service delivery across Indonesia’s largest media conglomerate.
- AI Rudder: Employs text-to-speech and custom voice features for WhatsApp business solutions spanning finance, logistics, and retail.
- Rezonate: Powers conversational experiences for a healthcare platform utilized by 60 percent of Singapore’s public hospitals.
- Level3AI: Deploys ElevenAgents to automate extended customer service calls, including appointment bookings.
Frequently Asked Questions About the Singapore Expansion
What specific infrastructure changes accompanied the Singapore office opening?
ElevenLabs introduced Singapore data residency in July to deliver local hosting, zero-retention choices, reduced latency, and SOC 2 compliance for enterprise clients.
Which financial technology firms are currently utilizing ElevenLabs in the region?
Funding Societies uses the platform to qualify sales leads across five markets, while Atome manages customer engagement workflows from Singapore, alongside digital banks Boost Bank in Malaysia and Salmon Group in the Philippines.
How does the company plan to staff its new Asia-Pacific headquarters?
ElevenLabs is actively recruiting local talent across research, engineering, sales, and solutions engineering teams to expand its operational capabilities in the region.
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