Google Extends Repair Program for Pixel 9 Pro & Pro XL, and Warranty for Pixel 9 Pro Fold
Google has announced an extended repair program for the recently released Pixel 9 Pro and Pixel 9 Pro XL smartphones, addressing reported display issues. Simultaneously, the company is extending the warranty program for the innovative Pixel 9 Pro Fold, acknowledging potential functionality problems with the foldable device. These initiatives underscore Google’s commitment to customer satisfaction and product reliability within its Pixel lineup.
Pixel 9 Pro & Pro XL Display Issue and Repair Program Details
Launched in late August 2024, the Pixel 9 series has seen a limited number of Pixel 9 Pro and Pro XL units exhibiting display problems. Specifically,users have reported experiencing vertical lines running the length of the screen,as well as flickering displays. To address this, Google is offering an extended repair program covering affected devices for three years from the original retail purchase date.
The program commenced on December 8th, 2023, and is available at both Google walk-in centers and authorized repair facilities. Eligible customers can receive a free repair to resolve the identified display issue. Moreover, any subsequent repairs performed under this extended program will be warrantied for an additional 90 days, providing continued peace of mind. Detailed facts regarding eligibility and the repair process can be found on the official Google Pixel Phone support page: https://support.google.com/pixelphone/answer/16737524.
Eligibility and Critically important Considerations
Before seeking repair, Google will inspect devices at authorized facilities to verify eligibility. It’s important to note that physical damage,such as cracked screens or cover glass,and damage resulting from liquid exposure will disqualify a device from participation in the program. Owners can initiate a qualification check through the Google Store website: https://store.google.com/repair?hl=en-US.
Pixel 9 Pro Fold Warranty Extension
In addition to the Pixel 9 pro and Pro XL program, Google is extending the warranty for the Pixel 9 Pro Fold, beginning December 8th, 2025. While the specific issue affecting the Fold remains somewhat unclear, google’s support documentation indicates that some devices “may experience issues that affect functionality.” The problem appears to be related to the display,but unlike the standard Pixel 9 models,Google is offering free replacements for eligible Pixel 9 Pro Fold devices.
The same inspection and eligibility rules apply to the Pixel 9 Pro Fold warranty extension as the repair program for the Pro and Pro XL. Users are encouraged to check their device’s eligibility for replacement via the Google support page: https://support.google.com/pixelphone/answer/16737529.
Continued Commitment to Pixel Quality
This proclamation follows Google’s previous extended repair program for the Pixel 7a in April 2024, which addressed concerns regarding swelling batteries.These proactive measures demonstrate Google’s dedication to addressing hardware issues and maintaining the quality and reliability of its Pixel devices, reinforcing trust with its customer base.