EV Owner Satisfaction Soars, But One Model Lags Behind

Electric vehicle (EV) owners are more satisfied with their cars than ever before, with 96% considering purchasing or leasing another EV for their next vehicle, according to a recent study by J.D. Power. While, this overall positive trend isn’t universal, as the Honda Prologue received the lowest overall satisfaction score in the 2026 J.D. Power U.S. Electric Vehicle Experience (EVX) Ownership Study.

Honda Prologue Receives Lowest Satisfaction Score

The Honda Prologue scored 623 points in the 2026 J.D. Power EVX Ownership Study, significantly lower than the mass market segment average of 727 points. The Chevrolet Blazer EV, which shares a platform with the Prologue and the Acura ZDX, achieved a score of 711 points. Even the lowest-ranked premium EV, the Audi Q6 e-tron, outperformed the Honda with a score of 690 points. J.D. Power found that premium EVs are generally improving in customer satisfaction.

Prologue Struggles to Stand Out in a Crowded Market

The Honda Prologue’s low score may be attributed to its lack of distinctive features in a rapidly expanding EV market. Reviewers noted that competing electric SUVs often offer superior range, more appealing designs, or a more engaging driving experience. While considered a “perfectly fine mass-market EV,” the Prologue didn’t present a compelling reason for consumers to choose it over alternatives.

Reliability Concerns Plague the Prologue

Despite Honda’s reputation for reliability, the Prologue has faced issues in this area. The vehicle appeared on Consumer Reports’ list of cars to avoid due to reported reliability and software problems, alongside the Chevrolet Blazer EV. The Prologue utilizes General Motors’ (GM) Ultium platform, and it appears to be experiencing similar reliability challenges often associated with GM products. InsideEVs reports that owners are demonstrably unhappy with these issues.

Overall EV Satisfaction Remains High

Despite the Prologue’s struggles, overall EV owner satisfaction continues to grow. J.D. Power’s 2026 EVX Ownership Study highlights improvements in battery technology, charging infrastructure, and overall vehicle performance as key drivers of this increased satisfaction. The study examines ten key factors of ownership, including battery range, charging availability, cost of ownership, and vehicle quality. J.D. Power provides resources for EV research, and shopping.

Key Takeaways

• 96% of EV owners would consider purchasing or leasing another EV.
• The Honda Prologue received the lowest satisfaction score in the 2026 J.D. Power EVX Ownership Study.
• Reliability concerns and a lack of standout features contribute to the Prologue’s low score.
• Overall EV owner satisfaction is at its highest level ever, driven by improvements in technology and infrastructure.

The continued growth in EV owner satisfaction, even after the discontinuation of federal tax credits in September 2025, suggests a strong and sustainable future for electric vehicles. As automakers continue to refine their EV offerings and address reliability concerns, we can expect to spot even higher levels of customer satisfaction in the years to come.