Mutua Universal Achieves National Security Scheme (ENS) Certification to Bolster Digital Trust
In an era where data breaches and cyber threats are increasingly sophisticated, ensuring the security of electronic services is no longer optional—it’s a necessity. Mutua Universal has recently reached a significant milestone in this effort by obtaining the certification of conformity with the Esquema Nacional de Seguridad (ENS). This official recognition serves as a guarantee of the organization’s commitment to safeguarding information across its digital platforms.
This certification isn’t just a badge of honor; it’s a rigorous validation of the technical and organizational measures Mutua Universal has implemented to protect its users and its data.
What is the Esquema Nacional de Seguridad (ENS)?
The ENS is a comprehensive framework designed to ensure that the information systems of both public and private entities meet strict security standards. Specifically, the audit for Mutua Universal was conducted by the certifying entity ICDQ, following the guidelines established in Real Decreto 311/2022, which regulates the National Security Scheme.

By adhering to these standards, Mutua Universal ensures a high level of protection for the services it provides electronically. The certification focuses on five core pillars of information security:
- Confidentiality: Ensuring that data is accessible only to those authorized to see it.
- Integrity: Guaranteeing that information is not altered or corrupted.
- Traceability: Maintaining a clear record of who accessed data and when.
- Authenticity: Verifying that users and services are who they claim to be.
- Availability: Ensuring that services and data are accessible whenever they are needed.
Leadership on Cybersecurity and Innovation
The achievement is the result of a strategic alignment between technology, innovation and corporate governance. During the certification ceremony held at the organization’s headquarters, several key leaders emphasized the importance of this step.

“This recognition endorses Mutua Universal’s commitment to cybersecurity and continuous improvement and accredits the solid information security model in the provision of digital services, aligned with the standards of the Public Administration,” stated Juan Güell, Director General of Mutua Universal.
The process required a coordinated effort across multiple departments, bridging the gap between technical execution and corporate strategy. Román Pérez, Director of Digitalization and Technology at Mutua Universal, highlighted the collaborative nature of the project:
“This achievement, which represents one more step in our goal of offering totally secure, reliable, and quality services, has been possible thanks to the joint and coordinated work of teams from throughout the organization.”
The certification was presented by David Galeote, CEO of ICDQ Group, in the presence of other key executives, including Natalia Gómez (Director of Innovation and Corporate Strategy), Carlos Villa (Technical Director of Cybersecurity), and Enric Nebot (Sales & Expansion Director of ICDQ Group).
Key Takeaways: Why This Matters for Users
For the clients and partners of Mutua Universal, this certification provides peace of mind. Here is a summary of the primary benefits:

- Verified Protection: The security measures aren’t just internal promises; they’ve been audited and verified by an external third party (ICDQ).
- Public Sector Standards: By aligning with the standards of the Public Administration, Mutua Universal is using some of the most stringent security benchmarks available in Spain.
- Reduced Risk: A focus on traceability and integrity significantly reduces the likelihood of data misuse or undetected system errors.
Looking Ahead
Obtaining the ENS certification is a milestone, but it’s also a starting point. As digital services evolve and new threats emerge, Mutua Universal’s commitment to “continuous improvement” suggests that the organization will continue to update its security protocols to stay ahead of the curve. By integrating cybersecurity into the very fabric of its digital transformation, the entity is positioning itself as a reliable leader in the secure delivery of electronic services.