Grainger Hiring On-Site Service Representative in San Jose/Cupertino Area

W.W. Grainger, Inc., a leading broad-line distributor of maintenance, repair, and operating (MRO) products and services, is currently seeking a part-time On-Site Service Representative to support customers in the San Jose/Cupertino, California area. This role, requiring a minimum of 30 hours per week, focuses on inventory management, customer service, and driving account growth through Grainger’s KeepStock program.

About Grainger

Grainger serves over 4.5 million customers worldwide , providing products and solutions through innovative technology and strong customer relationships. The company operates primarily in North America, Japan, and the United Kingdom . In 2024, Grainger reported revenue of $17.2 billion across its two business models: High-Touch Solutions and Endless Assortment.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased products in designated customer locations, maintaining stocking levels by scanning for ordering purposes.
• Resolve customer problems to retain and promote customer loyalty.
• Follow a designated route defined by routing software and maintain route guides.
• Identify opportunities for continuous improvement in productivity, process, and cycle time.
• Comply with safety and inspection requirements of customer facilities.
• Create new orders by engaging with customers to identify additional product needs.
• Proactively identify customer needs during site visits and collaborate with sales partners to expand Grainger’s offerings.

Qualifications

• 3 years’ experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and work in hard positions.
• Strong collaboration and problem-solving skills.
• Ability to handle technical and operational issues.
• Valid driver’s license and required levels of automobile insurance.

Compensation and Benefits

The anticipated base pay for this position ranges from $25.00 to $37.50 per hour. Eligible employees may also receive an incentive target based on individual and company performance.

Grainger offers a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment, plus six free sessions annually with a licensed therapist.
• 18 paid time off (PTO) days annually for full-time employees (prorated based on start date) and 6 company holidays.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and access to financial counseling and education tools.
• Maternity support programs, nursing benefits, and up to 14 weeks of paid exit for birth parents and 4 weeks for non-birth parents.

For more detailed information on Grainger’s benefits, please visit Grainger Benefits.

Equal Opportunity Employer

Grainger is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under applicable law. Grainger also provides reasonable accommodations to individuals with disabilities during the application and hiring process.