Arctera Insight Capture Expands Oversight Across Zoom, Cloud9, Verba, and Teams

Interaction never stands still. Every quarter brings new ways to connect-new channels, new features, and new challenges for compliance. How do teams maintain defensible oversight when collaboration moves faster than governance frameworks were ever designed to?

recognized by Gartner® as a Leader for data capture and governance, Arctera continues to set the standard for unified oversight across communication, collaboration, and AI. The latest release of Arctera Insight Capture expands that leadership even further-deepening visibility across Zoom, Cloud9, Verba, and Teams to ensure every conversation, message, and file remains within reach of compliance.

Richer Oversight in Zoom Chat

As collaboration through Zoom Chat grows, so do the nuances of what needs to be captured and preserved. the enhanced Zoom Chat connector now records a broader range of message activity, giving compliance and investigative teams complete conversational context and auditability.

captured message types now include:

• Edits: Track modifications made after sending to preserve the full message lifecycle.
• Deletes: Retain evidence of removed content for transparency and review.

• Shared Links: Detect and archive URLs shared within chat threads.
• Forwarded Messages: Maintain visibility into forwarding chains and message propagation.

By capturing these activities, Arctera Insight eliminates blind spots that can obscure meaning or intent, ensuring every message tells the full story.

Zoom Phone Capture Brings Text Oversight into Focus

Compliance doesn’t stop at chat or voice. Many regulated users rely on Zoom Phone to exchange SMS and MMS messages, which can contain important business context. The new Zoom Phone connector extends arctera’s capture capabilities to text and multimedia communication, including:

• Text-based content from one-on-one or group exchanges
• Emojis, gifs, and attachments that may carry compliance significance

With this addition,