Regional Escalation Manager
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place were bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work.
Job Summary
You’ll help us resolve some of our customers’ most challenging issues! This is an opportunity to join one of the most challenging, highly visible, and exciting roles within Equinix in the Global Customer Care and Experience (GCCX) team.
Frequently tasked with solving complex employee and customer elevated issues through innovative thinking, the Global Head of Escalation Management is hiring an Escalation Manager for the Asia-Pacific Region. The Escalation Management team serves as critical connective tissue between Equinix customers, sales, operations, networks, finance, product, and engineering. As such,the team is responsible for clear and timely delivery of actionable facts to customers and internal stakeholders.
Worth a look