Servinform is cutting 430 jobs—roughly 10% of its total workforce—as the business process outsourcing firm moves to align its capacity with shrinking market demands. The restructuring, confirmed October 14, marks a sharp contraction for the BPO and contact center specialist. The company, led by CEO and president Nacho Rufo, currently maintains a workforce of 4,359 employees within the Servinform SAU division, where the 10% reduction threshold will be applied.
Contract Losses Trigger Broad Reductions
The layoffs are hitting seven Spanish service centers: Madrid (Torrejón de Ardoz), Seville (Mairena del Aljarafe), Barcelona, Valencia, Bizkaia, Granada, and Las Palmas de Gran Canaria. The union UGT reports that the cuts stem from lost activity across a high-profile client roster, including Endesa, MásOrange, CaixaBank, Bankinter, Cajamar, Canal de Isabel II, and Vodafone, with partial reductions also affecting ING.
Servinform’s leadership pointed specifically to the loss of service contracts, most notably with Endesa. While the company retains four other active services with the energy provider, it noted that the bulk of its operational structure for that account shifted to other vendors following competitive bidding. The firm emphasized that this transition was driven by standard market economic proposals rather than any failure to meet quality standards. Internal union sources indicate that while the Seville center faces a high impact of 329 affected positions, the redundancies will span the company’s national footprint.
Negotiation Deadlines and Staff Reallocation
The company has set October 29 as the deadline to form a representative commission of up to 13 union members, with formal negotiations slated to begin in the coming weeks. Management has signaled a desire to reach a consensus to mitigate staff impact.
Efforts to soften the blow are already underway. Servinform reports it has moved more than 300 professionals from the Endesa projects into internal roles or new service providers. For those still facing redundancy, the firm has pledged a 100% company-funded training plan. According to europapress.es and elconciso.es, most of these employees will remain in their current roles through December 31.
Addressing Operational Limbo
The layoff procedure arrives after some staff previously reported a lack of workload, describing themselves as being in a “legal limbo.” This followed a meeting between employees and the regional Minister of Employment, Training and Self-Employment of the Andalusian Government, Rocío Blanco, to protest conditions where some staff were reportedly required to clock in daily without actual tasks to perform. UGT subsequently requested the initiation of an ERE to articular un plan de salidas ordenado, legal, transparente y dotado de indemnizaciones para las 400 personas atrapadas en esa situación
, a move the company has now adopted. The union has stated it will defend the interests of workers while noting the sector is suffering from the dual pressures of offshoring and artificial intelligence.
Future Stability and Client Service
Despite the cuts, the firm insists that daily operations remain unaffected.
It is not yet known how the negotiation process will resolve the concerns of the affected union members, nor has the company specified the exact long-term impact on its remaining service centers beyond the current restructuring plan.