Fusion ConnectS Sharma Montgomery Honored with stevie Award for Leadership in Customer Experience
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Recognized for Leading Team in Delivering a superior Customer service Experience
ATLANTA, Nov. 17, 2025 /PRNewswire/ — Fusion Connect, a leading provider of cloud communications and managed services, is delighted to announce that Sharma Montgomery, Senior Vice President of Customer Experience, has been honored with the Silver Stevie® Award for Woman of The Year in Business Services.This prestigious recognition celebrates her leadership and outstanding achievements by her team in elevating Fusion Connect’s customer experience to industry-leading levels.
the Stevie Awards for Women in Business
The Stevie Awards for Women in Business are internationally recognized awards that honor the achievements of women executives, entrepreneurs, and the organizations they lead. Established in 2002, the awards showcase women’s contributions across a wide range of industries.The awards are judged by a panel of experts, and receiving a Stevie Award signifies a high level of professional accomplishment. Stevie Awards
sharma Montgomery’s award acknowledges her notable impact on Fusion Connect’s customer experience strategy.She has been instrumental in fostering a customer-centric culture within the company, leading to improved customer satisfaction and loyalty. Her leadership focuses on empowering her team to deliver exceptional service and proactively address customer needs.
Key Initiatives Led by Sharma Montgomery
- Enhanced Training Programs: Implementing thorough training programs for customer support staff to improve product knowledge and communication skills.
- Proactive Customer Engagement: Developing strategies for proactively reaching out to customers to gather feedback and address potential issues before they escalate.
- Technology Integration: Leveraging technology to streamline customer interactions and provide personalized support experiences.
- Data-Driven Insights: Utilizing customer data to identify trends and areas for betterment in the customer journey.
Fusion connect and its Commitment to Customer Experience
Fusion Connect prioritizes delivering exceptional customer experiences as a core component of its business strategy. The company provides a range of cloud communications and managed services designed to help businesses improve their connectivity and collaboration. This award highlights Fusion Connect’s dedication to investing in its people and processes to ensure customer success.Fusion Connect
About Fusion Connect
Fusion Connect is a leading provider of cloud communications and managed services. They help businesses connect and collaborate more effectively through a comprehensive suite of solutions, including voice, data, and cloud services.
Key takeaways
- Sharma Montgomery has received the Silver Stevie® Award for Woman of The Year in Business Services.
- The award recognizes her leadership in elevating Fusion Connect’s customer experience.
- Fusion Connect is committed to providing exceptional customer service and investing in its customer experience team.
- The Stevie Awards for Women in Business are a prestigious international recognition of women’s achievements.