By Jory Heckman
Well, at least they’ll have Christmas Day off.
But while most other federal workers were given the day before and after Christmas off, the Social Security Management and the IRS plan to stay open both days.
SSA Commissioner Frank Bisignano told employees in an all-staff email Sunday that the agency will keep field offices and phone lines open on Dec. 24 and Dec. 26, “in line with our commitment to meeting the public need.” Processing centers will also be staffed virtually, and virtual administrative law judge hearings will also be held on those days.
Internal documents obtained by Federal News Network show both SSA and the IRS are looking for volunteers to work thes days. “To balance the needs of the public and our workforce,we will solicit interest from employees who would like to work on Wednesday and Friday,” Bisignano told employees.
Last week, President Donald trump signed an executive order giving most federal employees dec. 24 and Dec. 26 off, the first time in recent years that federal employees have received two additional days off around the holiday. Christmas Day is already a standard federal holiday.
trump’s order noted that some offices may need to remain open, and that some workers may still need to report for duty for “national security, defense or other public need.”
A former SSA executive told Federal News Network it is “not anywhere near normal” for the agency to remain open during holidays declared by the president.
SSA typically sees a lower volume of calls and field office visits around the holidays, before spiking back up in January.Keeping the agency open these days could reduce the need to reschedule appointments into 2026.
Trump finalizes 1% federal pay raise for 2026, smallest since 2021 – also under Trump
Acting IRS Chief Human Capital Officer David Traynor told employees in a recent memo that the agency “will remain open, allowing employees to continue to work mission-critical efforts.” The agency is also looking for volunteers.
Customer service phone lines will be offline on Dec. 24 and Dec. 26, and taxpayer assistance centers wil
Published: 2025/12/25 07:22:40
Table of Contents
The Social Security Administration (SSA) has announced improvements in service delivery, stating they are assisting more Americans at a faster rate than previously recorded. These claims come amidst scrutiny from some political figures who allege attempts to undermine public trust in the agency.
According to recent statements, the SSA is focused on enhancing customer service across all platforms – online, by phone, and in person at field offices. The agency attributes these improvements to initiatives implemented under the current administration.
Recent Performance and Key initiatives
While specific data points referenced in the original statement require further context, the SSA has been actively modernizing its operations in recent years. Key areas of focus include:
- Online services expansion: The SSA has been expanding its online portal, allowing users to complete more tasks digitally, such as applying for benefits, updating personal information, and accessing statements. Apply for Benefits Online
- call Center Improvements: Efforts have been made to reduce wait times and improve the efficiency of the SSA’s call centers. Contact SSA
- Field Office Modernization: The agency is working to modernize field offices, including implementing appointment scheduling systems and improving accessibility. Find a Local office
- Reducing the Backlog: The SSA has been working to reduce the backlog of pending disability claims and other benefit applications.Disability and SSI News
Addressing Claims of Undermining Trust
The SSA acknowledges concerns raised by some politicians regarding the agency’s operations and public trust. The agency maintains its commitment to transparency and accountability, and emphasizes its dedication to serving the public effectively.
Despite reported improvements, the SSA continues to face significant challenges, including:
- Aging Population: The increasing number of retirees is placing greater demands on the Social security system.
- staffing Shortages: Like many government agencies, the SSA has faced challenges in recruiting and retaining qualified staff.
- Funding Constraints: Ongoing debates about the long-term solvency of Social Security and potential funding adjustments impact the agency’s ability to invest in modernization and service improvements.
- Fraud Prevention: The SSA is constantly working to combat fraud and protect the integrity of its programs. SSA Office of the Inspector General
Looking Ahead
The Social Security Administration is committed to continuing its efforts to improve service delivery and address the challenges it faces. Future initiatives are likely to focus on further expanding online services, leveraging technology to enhance efficiency, and ensuring the long-term sustainability of the Social Security system. The agency will need to balance modernization efforts with the need to maintain personal service for those who prefer or require in-person assistance.
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