The State of Ro: Telehealth Services and Weight Loss Programs in 2026

As of June 2026, Ro—formerly known as Roman—operates as a prominent telehealth provider offering remote medical consultations and prescription services for a range of health concerns. The company’s portfolio includes treatments for erectile dysfunction, hair loss, fertility, acne, and, more recently, a medical weight loss program branded as Ro Body.

How Ro Telehealth Services Function

Ro provides a digital platform where patients connect with licensed medical professionals for consultations. According to the company’s service model, patients complete an online assessment to initiate care. Once a provider reviews the information, they may issue prescriptions if clinically appropriate. The platform emphasizes discreet shipping for all medications and products directly to the patient’s home.

The service is designed for non-emergency conditions. Ro does not accept health insurance for its direct services, though the company maintains an insurance concierge program to assist patients in determining if their existing coverage applies to specific GLP-1 medications.

The Ro Body GLP-1 Program

A significant portion of Ro’s current offerings centers on its weight loss program, Ro Body. This program provides access to glucagon-like peptide-1 (GLP-1) medications, including Wegovy, Ozempic, and Zepbound.

The program includes ongoing clinical support, allowing members to message their healthcare providers through the platform. According to company materials, Ro emphasizes the role of these medications in managing weight, with participants receiving guidance on navigating insurance coverage for these specific treatments.

Considerations for Prospective Patients

When evaluating telehealth providers, patients often weigh convenience against specific service limitations. Based on the company’s operational structure, here are key factors to consider:

* Consultation Access: Patients have access to 24/7 chat support with the medical team.
* Treatment Scope: Ro provides care for common, non-emergency conditions, including sexual health, hair growth, and skincare.
* Financial Policy: The company does not accept returns or provide refunds for its products or services.
* Insurance: While Ro does not take insurance directly for its primary services, it offers a concierge service to help patients check if their insurance covers GLP-1 weight loss drugs.

Safety and Clinical Oversight

Ro emphasizes that its weight loss program is managed by clinical providers. Regarding GLP-1 medications, the company provides safety warnings, noting that these treatments may carry serious side effects, including a risk of thyroid tumors. The company explicitly advises individuals with a personal or family history of specific thyroid cancers—specifically medullary thyroid carcinoma (MTC) or Multiple Endocrine Neoplasia syndrome type 2 (MEN 2)—to avoid these medications.

As the telehealth industry continues to evolve, Ro remains a notable player by combining digital accessibility with the distribution of specific pharmaceutical treatments for chronic and lifestyle-related health conditions.