Wplay.co operates as a licensed online gaming platform in Colombia under Aquila Global Group S.A.S., holding an official concession contract issued by Coljuegos. The platform provides continuous user support through a 24-hour web chat system while enforcing mandatory regulatory restrictions regarding player age and responsible gambling practices.
Regulatory Compliance and Licensing in Colombia
Aquila Global Group S.A.S., registered under NIT 901001374-2 with its principal office located in Medellín, Colombia, manages the Wplay.co domain. According to the company registration, the corporate headquarters sits at Calle 53 # 45 112, Piso 3, in the Colseguros Building, with a contact telephone number of (574) 604 7016. The operation functions under Concession Contract No. C2182, which Coljuegos issued on June 11, 2025. This contract authorizes the company to operate internet-based novelty games of chance and luck across the Colombian jurisdiction.
The regulatory authorization follows a formal evaluation process. The platform fulfilled legal, financial, technical, and technological requirements established by Colombian authorities. Additionally, the operator posted required financial guarantees to cover player prize payouts and fund returns, establishing operational transparency standards set by Coljuegos.
User Support and Responsible Gaming Policies
Customer service on Wplay.co operates exclusively through an online chat interface embedded within the official website. The support channel remains accessible to users 24 hours a day, seven days a week.
The platform displays mandatory responsible gambling notices across its operational environment. These notices state that gaming functions as a form of entertainment requiring moderation, warn that uncontrolled play leads to addiction, and explicitly prohibit the sale or provision of gaming services to minors.