116117 Patient Service: Beware of Scam Calls Targeting Banking Information
German patients are being targeted by a new scam involving fraudulent calls impersonating the 116117 patient service. Scammers are attempting to obtain sensitive personal and banking information from unsuspecting individuals. Authorities are urging citizens to remain vigilant and report any suspicious calls.
What is the 116117 Patient Service?
The 116117 is a nationwide service in Germany designed to help patients, particularly those with statutory health insurance, uncover doctors and book appointments. It provides assistance with finding family doctors, specialists and psychotherapists. 116117.de offers services like finding doctors, booking appointments, and accessing the medical on-call service.
The Scam: How it Works
Reports indicate that fraudsters are calling patients, falsely claiming to be employees of the 116117 patient service. During these calls, they attempt to elicit sensitive data, with a particular focus on banking information. The Baden-Württemberg Association of Statutory Health Insurance Physicians (KVBW) has issued a clear warning: legitimate 116117 employees never ask for bank or payment details.
Official Warnings and Guidance
The KVBW and the Baden-Württemberg State Medical Association have both issued warnings to raise awareness about this new scam. They advise citizens to be cautious, refrain from disclosing any personal financial information over the phone, and immediately terminate any calls where such information is requested. The KVBW patient service website provides further information and resources.
Protecting Yourself from Fraud
- Never provide banking or payment details over the phone to anyone claiming to be from the 116117 service.
- If you receive a suspicious call, immediately conclude the conversation.
- Be wary of unsolicited calls requesting personal information.
- Report any suspected fraudulent activity to the police.
What to Do If You’ve Been Targeted
If you believe you have been a victim of this scam, contact your bank immediately to report the incident and monitor your accounts for any unauthorized activity. You should also file a report with the police.