Auburn University IT Service Desk: Your Guide to Tech Support
Navigating technology issues on a university campus can be challenging. At Auburn University, the IT Service Desk serves as the central point of contact for students, faculty, and staff experiencing computing, telecommunications, or general IT problems. This article provides a comprehensive overview of how to access support, key contact information, and available resources.
How to Contact the IT Service Desk
Auburn University offers multiple channels for reaching the IT Service Desk:
- Phone: (334) 844-4944
- Email: itservicedesk@auburn.edu
- Online Portal: https://auburn.service-now.com/it
- In-Person: Third floor of the RBD Library
Services Offered
The IT Service Desk provides assistance with a wide range of IT-related issues, including but not limited to:
- Account access and password resets
- Network connectivity (AU WiFi)
- Email support (AU Access)
- Software and hardware troubleshooting
- Access to computing labs and stations
- Support for eBill and My Academics
Important Dates & Holiday Closures
The IT Service Desk observes holiday closures. It was closed for the Christmas and New Year holidays from Sunday, December 21, through Sunday, January 4, resuming operations on Monday, January 5, at 7:45 a.m. Auburn University’s Office of Information Technology provides updates on service availability.
Additional Resources
Auburn University’s Office of Information Technology (OIT) offers a wealth of resources to the university community. OIT is located at 300 Lem Morrison Drive and can be followed on social media:
Students have access to AU Access, providing access to email, network storage, and online class materials. The official Auburn University mobile app (https://www.auburn.edu/app) also provides access to many online resources.
Harbert College of Business IT Support
Students and faculty within the Harbert College of Business can also contact Information Technology Services (ITS) for support:
- Phone: (334) 844-2963
- Email: cobtech@auburn.edu
- Main Office: 3047 Horton Hardgrave Hall
- Satellite Office: 017 Lowder Hall
The IT Service Desk is available on University business days and Sundays to provide assistance. By utilizing these resources, Auburn University aims to provide a reliable and secure information technology infrastructure for its students, faculty, and staff.