UMass Amherst Microsoft Teams Phone Service Experiencing Intermittent Issues
As of March 24, 2026, UMass Amherst IT is aware of an issue affecting phone calls routed from Microsoft Teams Auto Attendants to the Landis Contact Center, the university’s contact center service provider. Microsoft is currently investigating the cause of these intermittent disruptions.
What Users May Experience
Users may encounter dropped calls when transferring from the Microsoft Teams Auto Attendant to the Landis Contact Center. This issue is vendor-driven and impacts the reliability of call transfers.
Microsoft Teams at UMass Amherst
Microsoft Teams is a core communication and collaboration platform for students, faculty and staff at UMass Amherst, offered at no cost. It integrates seamlessly with Microsoft 365 apps and powers the university’s next-generation calling service, as detailed on the UMass Amherst IT website. Teams applications are available on various devices, including Windows, Mac, Android, and iPhone/iPad, as well as online at teams.microsoft.com.
Landis Contact Center Integration
The Landis Contact Center simplifies customer experience management for Microsoft Teams, offering a certified and seamlessly integrated solution according to Landis Technologies. This integration aims to provide a familiar experience for Teams users.
Where to Identify Updates and Support
- Vendor Service Status: For the latest information and updates on the issue, visit the Landis service status page: https://status.landis.cloud/
- IT Service Desk: If you are experiencing issues with other IT services, contact the UMass Amherst IT Service Desk at [email protected].