:max_bytes(150000):strip_icc()/GettyImages-1387081774-261b58a939ef4e969e0898181f5479b7.jpg "Italy: Couple Fights Health Authority Over Family Doctor Denied by Computer System")
The couple requested to maintain their ongoing medical care with Giorgio Rose to ensure therapeutic continuity for existing health problems following their relocation. Rose agreed to the arrangement in writing and signed the required exemption forms to take them on as patients. However, Asst Brianza rejected the request, stating that the physician had reached the maximum capacity cap of 1,800 patients. According to the health authority’s written response to the couple, the regional health registry’s computer system does not permit any additional patient entries beyond this threshold.
The couple disputes this administrative wall, pointing out that regional regulations allow patient limits in underserved areas to stretch up to 2,000 patients for exceptional clinical and personal circumstances. Pradella and Greco argue that Asst Brianza refuses to apply this provision, even though a simple manual override in the computer system would permit the registration.
Legal Escalation and Regulatory Inquiries
Left without local primary care access, the couple filed a formal complaint with the Public Function Inspectorate and the Ministry of Health. They issued a 48-hour ultimatum for a resolution, warning that they will forward the complete documentation to the Public Prosecutor’s Office to investigate potential omissions if the issue remains unaddressed.
The regional ombudsman for Lombardy, the Difensore regionale, has also opened a formal case file to examine the situation.
Asst Brianza’s Official Position
Asst Brianza maintains its strict adherence to existing procedural rules and operational limits. The agency stated that officials are following the case closely while operating in total compliance with regional norms and procedural instructions, noting that they have received no alternative directives from higher administrative bodies. As the dispute between algorithmic limits and regional healthcare exceptions continues, the patients remain without an assigned family doctor.