Apple Watch Burns and Support Concerns: A Growing Issue?
Reports of Apple Watch overheating and causing burns to users are raising concerns about the device’s safety and Apple’s customer support response. A recent case, highlighted by a user on Reddit, details a significant burn sustained in September 2025 and a frustrating six-month attempt to receive adequate support from Apple.
User Reports a Severe Burn
An Apple Watch owner reported experiencing a sudden and intense surge of heat while wearing the device while working on a laptop. The heat resulted in a watch-shaped burn on his wrist, complete with blisters and visible skin damage [Source: MacObserver]. The user immediately removed the watch upon feeling the extreme heat.
Frustrating Support Experience
Following the incident, the user contacted Apple Support multiple times through calls, chats, and emails. He faced repeated requests to restate his experience to different advisors and a lack of clear resolution or investigation into the device malfunction [Source: MacObserver]. Initial suggestions from Apple Support included the possibility of a skin sensitivity issue, which the user refuted, maintaining the burn originated from the device itself.
Diagnostic Tests and Limited Assistance
Apple requested the user to run diagnostics on the watch and proposed sending the device to Ireland for engineering examination. Still, the user encountered difficulties with logistical support, including a lack of courier pickup despite being promised and a significant distance to the nearest Apple Store [Source: MacObserver]. Upon finally reaching a store, the user claims staff were unaware of his prior support interactions and again suggested a potential skin reaction.
New Apple Watch Models and Potential Improvements
Apple launched the Apple Watch Series 11 in September 2025, featuring new health monitoring capabilities, including hypertension detection [Source: Ziketech]. The Apple Watch Ultra 3 also debuted with satellite connectivity and improved battery life [Source: TechRadar]. Rumors suggest that the Apple Watch 12, slated for release in 2026, will include a significant redesign and additional sensors [Source: Tom’s Guide].
Looking Ahead
The reported incident and the user’s difficulties with Apple Support highlight the importance of device safety and responsive customer service. As Apple continues to innovate with its wearable technology, addressing potential overheating issues and ensuring a streamlined support process will be crucial for maintaining consumer trust. The upcoming Apple Watch 12, with its planned sensor upgrades, may offer improvements in both health tracking and device safety.