Proximus Shop Heusden Targeted in Scam, Customers Lose Funds

Recent reports indicate that customers of Proximus Shop Heusden in Heusden-Zolder, Belgium, have been targeted by scammers posing as Proximus employees. Several individuals have reported significant financial losses after falling victim to these fraudulent schemes. The incidents highlight the growing threat of online and telephone scams targeting consumers.

Families Report Significant Losses

HBVL and HLN reported that one family in Heusden-Zolder lost €16,000 in a matter of minutes due to an online scam involving individuals falsely representing themselves as Proximus employees. GVA also covered the story, emphasizing the deceptive nature of the scam and the emotional distress experienced by the victims. The family stated that even their 10-year-traditional daughter’s savings were stolen.

Details of the Scam

Although specific details of the scam remain limited in publicly available reports, the incidents suggest that scammers are successfully impersonating Proximus employees to gain access to victims’ financial information. The scammers are reportedly convincing individuals to transfer funds under false pretenses.

Proximus Shop Heusden Location and Contact Information

Proximus Shop Heusden is located at Meylandtlaan 142, 3550 Heusden-Zolder, Belgium. The shop can be reached by phone at 011 54 72 12. As of February 17, 2026, the shop is open Tuesday through Friday from 9:30 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM. Driving directions are available via Waze.

Proximus Response and Prevention

Proximus has not released a specific statement regarding these incidents as of February 17, 2026. However, the company generally advises customers to be cautious of unsolicited calls or messages requesting personal or financial information. Proximus encourages customers with questions or concerns to contact the shop directly or visit the Proximus Shop Heusden website for assistance. The shop also offers support for Proximus-related questions and can assist with mobile, internet, and TV services. Further information is available on the Proximus website.

Protecting Yourself from Scams

Here are some tips to protect yourself from similar scams:

• Be wary of unsolicited contact: Do not trust calls or messages from unknown numbers or senders.
• Never share personal information: Do not provide sensitive information like bank account details, passwords, or PINs over the phone or online unless you initiated the contact.
• Verify requests: If someone claiming to be from Proximus requests information or money, contact Proximus directly using a known phone number or website.
• Report suspicious activity: Report any suspected scams to the local authorities and to Proximus.