Desjardins Reverts Course, Will Restore Real-Time Credit Card Balance Views in AccèsD
Desjardins is reversing a recent change to its AccèsD platform, reinstating the ability for users to view their credit card balances in real-time. The move comes after significant user backlash and an online petition garnering over 16,000 signatures.
Background: The Initial Change and User Response
Last week, Desjardins altered the display of credit card balances within AccèsD to show only posted transactions. The intention, according to the financial institution, was to present the “most reliable” balance by excluding pre-authorized transactions – such as those common at gas pumps or hotel check-ins. La Presse reported on the change and the subsequent negative reaction.
This change sparked widespread discontent among Desjardins members, who found the modern display less informative and potentially misleading. An online petition quickly gained traction, demonstrating the strength of user opposition.
The Reversal and New Display
Responding to the feedback, Desjardins announced it would revert to a more comprehensive display. Users will now see, by default, a balance reflecting only posted transactions. However, by clicking on their credit card within the AccèsD platform, they will have access to an “estimated credit used” figure – a feature previously available to cardholders.
The updated display will provide members with a more complete overview of their credit card activity, including billed balance, unbilled authorized transactions, used credit, and available credit, all in one location.
AccèsD and Mobile Services
AccèsD is Desjardins’ online services platform, allowing members to manage their finances through a mobile app or computer. Desjardins offers a range of features through AccèsD, including the ability to lock or replace cards, transfer funds, pay bills, develop Interac e-Transfers, view statements, and check credit scores.
Availability
The Desjardins mobile application will be updated in the App Store and Google Play Store over the coming days to reflect these changes. Members can also access AccèsD online through their computer.
Key Takeaways
- Desjardins has reversed its recent change to credit card balance displays in AccèsD.
- Users can now view an “estimated credit used” by clicking on their card within the platform.
- The change comes in response to significant user feedback and an online petition.
- The updated AccèsD app will be available in the App Store and Google Play Store soon.