Katong Porridge Bill Inquiry
Heng Long Teochew Porridge did not overcharge a group of ten diners who paid S$180 for a late-night supper at its Tanjong Katong outlet, asiaone.com reported.
Martin Ng posted on Instagram on Oct. 28 that his group received only a lump sum receipt totaling S$180 after eating nine dishes and twelve bowls of porridge, Mothership reported. Ng stated that when he asked for an itemised breakdown, the staff initially refused and said they could not provide detailed receipts, according to Mothership.
Eatery Clarifies Pricing
Heng Long Teochew Porridge acknowledged on Nov. 9 that failing to provide an itemised receipt was a service lapse, asiaone.com reported. The eatery stated that all dishes are clearly marked on menus except for seasonal seafood, and the diners were charged correctly.
This was a lapse in our service management, and we are truly sorry,
the eatery stated on Facebook, according to asiaone.com. The store manager, Gao, explained to Shin Min Daily News that their 10-year-old receipt system is outdated, which prevented staff from printing itemised bills on the spot, Mothership reported.
Itemised Receipt Details
The eatery published an itemised receipt dated Oct. 28 showing a total of S$181, asiaone.com reported. The bill included S$23 and S$20 for two fish dishes, S$30 for intestines, S$24 for pork, S$16 for pork belly, and S$16 for fishcake.
Ng stated that his group only knew the prices of the two fish dishes beforehand, costing S$20 and S$23, Mothership reported. When Mothership visited the outlet on Nov. 1, a basic meal of steamed egg, vegetables, and meat cost S$5 on a receipt that similarly lacked an itemised breakdown.
System Upgrades and Training
Heng Long Teochew Porridge announced plans to upgrade its cashier system and improve staff training following the incident, asiaone.com reported. Manager Gao told Shin Min Daily News that the management is working to update the system so employees can generate detailed itemised bills for customers upon request, Mothership reported.
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