Houston Texans Seek Membership Services Advisor for Reliant Stadium Ticket Operations
The Houston Texans are seeking a Membership Services Advisor to support and oversee communications for a client book of 1500+ season ticket accounts. The full-time, non-exempt position within the ticketing department requires working from the club’s offices at Reliant Stadium in Houston.
The role involves guiding members through yearly ticket renewals and seat relocation processes while delivering customer service for club events. Advisors answer inbound phone calls, troubleshoot day-of-event seating issues alongside gameday staff, and conduct outreach via phone, email, and SMS messages to update ticket holders on stadium operations. The position reports to the Membership Services Manager.
Requirements and Local Hiring Preferences for Texans Applicants
Applicants must hold a high school diploma, though a bachelor’s degree from a four-year accredited college or university is preferred. The organization requires working knowledge of ticketing software such as Ticketmaster or Archtics, along with proficiency in Microsoft Office applications. Prior sports industry experience is also preferred.
While the organization considers all submitted resumes, qualified candidates with permanent addresses in the Houston metropolitan area and surrounding communities receive first consideration. This preference serves as a way for the team to reciprocate local fan support, according to the job listing.
Daily Responsibilities at Reliant Stadium Events
The position requires routine face-to-face interaction with club personnel, mandating regular in-office work rather than telecommuting. Advisors manage customer service issues surrounding team events including Draft Day, Training Camp, Field Day, and exclusive season ticket holder gatherings. Staff members also assist the club on gamedays, Lone Star Sports & Entertainment events, and LOVB Volleyball Houston events.
Frequently Asked Questions About the Membership Services Role
What department oversees the Membership Services Advisor position?
The position operates within the Ticketing department and reports directly to the Membership Services Manager.
How many accounts does a Membership Services Advisor manage?
An advisor supports and oversees communications for a client book consisting of more than 1,500 season ticket accounts.
Is remote work permitted for this position?
No. Job responsibilities require routine face-to-face interaction with other club personnel and must be performed physically in the club’s offices on a regular basis.
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