Motorola’s Exchange Plan and Device Protection Options

Motorola offers several programs designed to help users upgrade and protect their smartphones, including the Exchange Plan and various protection plans through Moto Care. These options aim to make upgrading devices more affordable and provide peace of mind against damage and malfunctions.

Motorola Exchange Plan: Trade-In for Savings

Motorola’s Exchange Plan allows users to trade in their existing mobile devices as a credit towards the purchase of a new Motorola smartphone. This program, developed in conjunction with Assurant, is available at official Motorola stores throughout the country.

• Locations: The Exchange Plan is accessible at Motorola Flagship Stores and Motorola Stores located in shopping malls. As of March 20, 2026, Motorola has 8 Flagship Stores and 29 Motorola stores.
• Evaluation Process: A specialized advisor will inspect the trade-in device to determine its value based on the model and condition.
• Eligible Devices: Users can trade in a variety of devices, from entry-level to high-end models, including those from the Moto G, Moto Edge, and Motorola Razr lines.

Trade-In Device Requirements

To be eligible for the Exchange Plan, the trade-in device must meet certain requirements:

• Functionality: The device must be fully functional, with a working screen, buttons, and battery.
• Condition: Both aesthetic condition and operational status will be evaluated by the advisor.
• Damage: Devices with screen damage may still be accepted, with a corresponding value adjustment.

Preparing Your Device for Trade-In

Motorola recommends the following steps before participating in the Exchange Plan:

• Backup Data: Create a backup of all important data stored on the device.
• Remove Passwords: Remove any lock passwords or security features.
• Factory Reset: Perform a factory reset to erase all personal information.
• Remove SIM & Memory Card: Remove the SIM card and any memory cards.

More information about the exchange plan and eligible models can be found on the Motorola website: https://www.motorola.com/us/en/moto-care/?srsltid=AfmBOopDbfIyTBEzmD3DptxxDgpuFiXs7g8UpIzRqPkNQwSiA6yB30gP

Moto Care: Protection Plans for Your Smartphone

Motorola’s Moto Care offers additional protection plans beyond the standard warranty, including Extended Service Plans (ESP) and Accidental Damage Protection (ADP).

Moto Care Extended Service Plan (ESP)

• Coverage: Provides a 12-month extension of the original smartphone warranty.
• Benefits: Covers device failure with low deductibles and includes Advance Exchange Service for next-business-day delivery of a replacement device.
• Price: $20 – $99, depending on the device.
• Deductible: $20 – $100 for covered repairs.

Moto Care Accidental Damage Protection (ADP)

• Coverage: Includes all the benefits of the ESP, plus coverage for liquid and physical damage, including cracked screens.
• Duration: Provides damage coverage for up to 2 years.

Submitting a Repair

Motorola offers mail-in service for repairs. A FedEx label will be provided to send the device for repair, with a turnaround time of 3 to 5 business days. For select devices and those with MotoCare, a premium mail-in program is available. https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair

Phone Insurance through Assurant

Assurant too provides phone insurance plans, allowing users to file claims and access customer service through their online portal. https://www.assurant.com/claims-and-support/mobile-device-insurance