NovelVox Deepens Zoom Integration for Enhanced Contact Center Automation

Roswell, GA – March 11, 2026 – NovelVox today announced an expanded integration with Zoom Virtual Agent and Zoom Contact Center, introducing AI-driven automation, industry-specific workflows, and deeper ecosystem integrations for healthcare, financial services, and automotive industries. The enhanced capabilities will be showcased at HIMSS 2026 and Enterprise Connect 2026.

Streamlining Automation with Zoom Virtual Agent

NovelVox now offers native integration with Zoom Virtual Agent (ZVA), designed to streamline automation and AI-driven intelligent workflows within Zoom Contact Center environments. This integration enables multi-step, cross-system automation, aiming to reduce repeat interactions and improve first-contact resolution, all accessible through NovelVox’s unified agent workspace.

Expanded Integrations for Healthcare and Enterprise

Building on existing connectivity with Epic, Cerner, Athena, Meditech, and NextGen, NovelVox is introducing modern enterprise-grade integrations for Electronic Health Records (EHR) and backend platforms. These integrations allow clinical systems, scheduling tools, and patient engagement platforms to surface in real-time within Zoom workflows, providing more context-rich interactions across voice, video, chat, and messaging channels.

Strengthened Presence in the Zoom ISV Exchange

As a member of Zoom’s ISV Exchange, NovelVox is expanding its footprint across Zoom Phone, Zoom Contact Center, and Zoom Apps. This aims to simplify procurement and provide a robust resale pathway, accelerating the adoption of integrated Customer Experience (CX) solutions.

Automotive Dealership Market Enhancements

Responding to demand from automotive dealerships and service centers, NovelVox has introduced integrations with CDK Global and Cox Automotive’s Dealer Management Systems (DMS) – including Xtime and VinSolutions. These integrations bring CRM, service history, appointment data, and customer account context into the agent desktop alongside Zoom Contact Center interactions, with the goal of faster issue resolution and more personalized engagements.

Industry Perspectives

“A unified digital engagement experience is no longer optional—it’s foundational to high-performance service delivery,” said Amit Gandhi, CEO of NovelVox. “Our expanded integration with Zoom demonstrates how modern contact center ecosystems can drive both efficiency and meaningful customer relationships across healthcare, automotive, and enterprise sectors.”

“We’re pleased to see NovelVox expanding its integration across Zoom Contact Center and Zoom Virtual Agent,” said Kentis Gopalla, Head of CX Product & Ecosystem at Zoom. “By extending their industry workflows onto Zoom’s CX platform, organizations can deliver more connected, context-aware experiences within a unified engagement environment.”

Availability and Demonstrations

NovelVox will showcase these enhanced Zoom integrations – including ZVA-linked automation workflows, expanded EHR support, and DMS solutions – at HIMSS and Enterprise Connect 2026. Attendees are invited to visit the NovelVox booth for live demonstrations and to discuss tailored deployment options.

About NovelVox

NovelVox is a global software company specializing in integrated contact center solutions, helping organizations unify voice, video, messaging, agentic AI, and backend systems into a single, contextual experience. With over 18 years of experience and 350+ global deployments, NovelVox solutions serve Healthcare, Banking, Credit Unions, Insurance, Automotive, Enterprise, and other service-intensive industries. More information can be found at www.novelvox.com.