Operator Fired Over Short Fuel Delivery at Bintaro Filling Station
PT Pertamina Patra Niaga Regional Jawa Bagian Barat terminated an operator at filling station 34.152.06 in Bintaro, Tangerang Selatan, after a video showed a customer paying Rp 100,000 for Pertalite while receiving only Rp 80,000 worth of fuel. The incident drew widespread public attention across social media platforms over the weekend of October 25 to 26, 2026, prompting immediate disciplinary action from management.
detikFinance reported that the consumer confronted the pump operator upon noticing the discrepancy on the dispenser screen before receiving a cash refund of the Rp 20,000 difference. The footage, originally circulated by a user on the Threads platform under the handle @bydemata, highlighted that the operator stopped dispensing fuel without informing the buyer that the transaction had been cut short.
Management Apology and Direct Consumer Contact
Following the online backlash, the management team of the Bintaro facility reached out directly to the affected customer to deliver an in-person apology, according to VIVA.co.id. Area Manager Communications, Relations & CSR Regional Jawa Bagian Barat PT Pertamina Patra Niaga, Reno Fri Daryanto, stated that the company remains committed to ensuring transparent service that matches consumer payments.
Beritasatu.com noted that the swift termination served as a direct consequence of the operational breach at the Graha Raya Bintaro location in Pondok Aren. Reno Fri Daryanto emphasized that Pertamina continuously evaluates service standards across its retail network and will not hesitate to enforce strict penalties against staff members who fail to comply with operational rules.
Broader Fuel Oversight and Reporting Channels
Pantau.com highlighted that the viral video triggered immediate corporate oversight to verify the exact mechanics of the short-dispensing event. In response to the growing public scrutiny over fuel accuracy, Pertamina urged motorists to actively monitor service quality at every pump and report any irregularities.
Consumers who encounter similar discrepancies or service issues can contact the Pertamina Contact Center at hotline number 135, as detailed by Beritasatu.com. Meanwhile, broader national fuel updates from VIVA.co.id noted ongoing adjustments to subsidized fuel quotas overseen by Minister of Energy Downstreaming and Transition Bahlil Lahadalia, though local station compliance remains the immediate focus for regional distribution managers.