Progress Software launched new features for its Agentic RAG platform on October 1, 2026, adding a native Microsoft Teams app, an autonomous Smart Agent, and a WordPress plugin. The platform connects enterprise knowledge to AI applications through a shared Agentic Knowledge Layer. The company announced the release from Burlington, Mass., as reported.
Progress Software combines knowledge boxes with live protocol support
Organizations face rising complexity when AI agents move past basic chat interfaces into systems that plan, retrieve data, and execute tasks. Engineering teams often build custom orchestration logic for every connected repository. Systems relying solely on pre-indexed content frequently deliver outdated answers or force employees to jump between applications. Progress Software addresses this by combining a pre-ingested Knowledge Box with live Model Context Protocol support. This setup allows the Smart Agent to query live business systems and web sources instantly without duplicating underlying data.
Platform adds Microsoft Teams app and WordPress plugin
The updated platform introduces three core additions. The native Microsoft Teams application is available via the Microsoft Store, bringing source-cited AI outputs directly into everyday chats and channels while respecting existing permissions. The new Smart Agent breaks down complex queries into sub-questions, evaluates results across connected sources, and minimizes custom routing logic. Finally, the native WordPress plugin helps administrators preserve taxonomy, metadata, and content structure during ingestion to improve overall retrieval fidelity.
Enterprise AI Deployment Strategy
Existing customers inherit all three capabilities without requiring pipeline rebuilds, reindexing, or architectural changes. John Ainsworth, executive vice president and general manager of the Application and Data Platform at Progress Software, explained the strategic shift in enterprise deployment. “The next phase of enterprise AI will not be defined by systems that simply retrieve information. "It will be defined by AI that can answer complex questions, work across organizational knowledge and deliver answers where people already work," Ainsworth stated.”
Frequently Asked Questions About Progress Agentic RAG
How does the Smart Agent retrieve live data?
The Smart Agent uses native Model Context Protocol support to access live business systems and web sources when a question is asked, avoiding the need for data duplication.
What happens to existing customer configurations?
Existing customers inherit the new Microsoft Teams application, Smart Agent, and WordPress plugin using their current indexed content and access controls without reindexing.
Where is the Microsoft Teams application available?
The native application is available for download directly through the Microsoft Store.
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