Reporting Sod Damage and Other Road/Sidewalk Issues in London, Ontario

Residents of London, Ontario, can easily report issues related to roads, sidewalks, and pathways to the City of London. This includes reporting potholes, damaged sod, and snow removal concerns. Here’s a comprehensive guide on how to submit your reports and what to expect during the resolution process.

How to Report an Issue

The City of London provides several convenient methods for reporting road, sidewalk, or pathway problems:

• Online: Submit a report through the Service London portal at https://service.london.ca.
• Email: Send an email to service@london.ca.
• Phone: Call 519-661-4570.

Reporting Specific Issues

Potholes

City crews prioritize pothole repairs in accordance with provincial minimum maintenance standards. The timeframe for repair varies from 4 to 30 days, depending on the street classification. When reporting a pothole, provide the following details:

• Street name
• Nearest municipal building number
• Nearest cross-street
• Lane location (e.g., northbound lane, turning lane)

Sod Damage

If City crews damage sod on your property, the City will repair it. To report sod damage, contact:

• Phone: 519-661-4570
• Email: service@london.ca

Please note that sod repairs typically begin in May, after the snow season has ended, and may continue through the spring and into the summer depending on the extent of the damage.

Snow Removal

Report issues related to snow removal, such as unplowed roads or slippery conditions on bus stops, roads, sidewalks, walkways, or bridges.

City Contacts

For road and sidewalk repairs, you can as well contact the City at:

300 Dufferin Ave, London, ON N6B 1Z2

Phone: 519-661-4570

London Drainage can also be contacted at the same address and phone number: 519-661-4570.