2024-01-18 23:37:00
Original title: I was “adjusted” to become Lin Zixiang after grabbing tickets to JJ Lin’s concert?barley response
The Paper reporter Wu Yuxin, commentator and return
I finally got a ticket, but after paying, I found that “JJ Lin” had become “Lin Zixiang”. Returns and exchanges are still not supported? Do you have to “subject to adjustments” when buying concert tickets? Recently, many people have encountered this situation and questioned whether the platform “bounced their tickets”.
Performance ticketing platform Damai responded to the “ticket bounce” question.
On January 18, “Robbing JJ Lin’s concert and paying to become Lin Zixiang” became a hot search on Weibo. After a consumer successfully paid for a ticket to the “JJ Lin JJ20 World Tour – Chengdu Station” concert, he discovered that the person who issued the ticket But it was the “2024 Lin Zixiang 50 Kin Concert”, and Lin Zixiang’s concert was on the second day of purchasing tickets. Consumers questioned the platform’s deliberate “bounced tickets” and wanted a refund.
On January 18, was there any ticket bounce on the Damai platform? Damai told The Paper reporter: “After strict technical inspection and verification by our company, there is no bounce in Damai.. If the session selected by the user is out of stock, Damai will stay at that session and the page will display ‘no tickets’ for the session. Damai does not automatically switch to other items. Only when the user manually selects other concerts to place an order will orders for other concerts be created. “
It is reported that,Damai has successively contacted ticket buyers to provide full refunds for those who did not attend the show but did not cancel the cancellation.
A source from Damai told The Paper,The organizer allowed ticket refunds because it was considered that Lin Zixiang’s concert had ended, and users who delayed their reservations had not canceled the cancellation. The organizer finally agreed after comprehensive consideration. It did not recognize the reason for “bounced tickets” mentioned by users.
Why do consumers “order late”?
Judging from the posts posted by consumers, in the “Ticket Grabbing Broadcasting Station” column on Damai’s homepage, the main picture of the window that day is JJ Lin. Click on the window to go directly to the ticket purchase page, but there is also a line of small words in the upper right corner of the window ” Lin Zixiang Chengdu”, consumers thought they were buying tickets for Lin JJ Lin’s concert, but they were actually paying for Lin Zixiang’s concert.
The Paper reporter logged into the Damai APP and found that the format of the “ticket grabbing broadcast station” is still the same. For example, the main picture is the original Broadway musical “The Sound of Music”, and the terms “Wang Xiaojia” and “Amazing” are scrolled in the upper right corner. These The scrolling entries are all tickets that the platform is currently competing for. The reporter’s actual test found that even if the page is accidentally touched, the page will not jump to the ticket grabbing page of the corresponding entry, but information about multiple concerts. The user needs to manually click “Go to grab tickets” to enter the ticket grabbing page.
It is worth noting that tickets for concerts by stars such as JJ Lin are very popular, requiring users to use both hand speed and Internet speed. In this process, it is difficult for consumers to avoid the row of scrolling information in the upper right corner of the “ticket grab broadcast station” . Previously, some users complained, “If you want to buy Eason Chan, buy Chen Li” and “If you want to buy JJ Lin, buy Lin Zhixuan.”
Will Damai optimize the “ticket grabbing broadcast station”? Barley did not respond to this request.
The Paper Comments | JJ Lin becomes Lin Zixiang?The food on the ticketing platform is too ugly
The incident has fermented to this point, and the result of “refundable tickets” is something that everyone is happy to see, but the process obviously also reflects the difficulty of consumers’ rights protection, the ugly appearance of the platform, and there are still some lingering confusions.
For example, regarding “bounced tickets”, I am afraid that we cannot let the platform talk to itself about whether there are any illegal operations. Perhaps only after the third-party management department intervenes in the investigation can we give the public an authoritative and convincing answer. Thinking about it, if it is really not a “bounced ticket”, the platform does not want to be so unclearly misunderstood by consumers and netizens, and should actively seek to clarify itself through third-party investigations.
In August last year, hundreds of consumers claimed that their tickets for the music festival had been “jumped”. They grabbed tickets for the 25th and paid for them instead of the 26th. In response, platforms such as Damai.com and Maoyan also responded that there are no “bounced tickets” and once sold, they cannot be refunded or changed. Such issues seem to have reached a dead end: consumers frequently question, platforms repeatedly deny, and similar incidents occur again and again.
It is understood that on the home page of the same-day ticket purchase platform, there is a special ticket purchase entrance with JJ Lin’s avatar. Click on this window to go directly to the ticket purchase page. But in the upper right corner of the window, there is also a line of small characters that reads “Lin Zixiang Chengdu”. This is also one of the important grounds for the platform and some netizens to question whether ticket buyers accidentally clicked the wrong ticket. Perhaps the problem lies precisely here.
There is a striking avatar on one side and a small font on the other, which is easily reminiscent of the visual traps commonly used by some platforms. Similar “traps” were not uncommon before. Moreover, both concerts were held in Chengdu, and both of them had the surname Lin… When there are too many coincidences, people will inevitably wonder, is this intentional? As some netizens complained, “Who can believe it when you use such small fonts to match hot-selling tickets and say it’s not intentional?”
Anyone who has grabbed a concert ticket knows that, especially for popular stars, hand speed is all they need. It is lucky to be able to swipe into the payment page. At this time, consumers often “scan” and confirm the payment immediately. Are such consumption scenarios and consumer psychology also exploited by some platforms?
What makes people even more suspicious of the platform being intentional is that JJ Lin’s concert was in March this year, and Lin Zixiang’s concert was the day after this round of ticket grabbing, leaving consumers with a very short “response time” , which has also become the main reason why the platform refuses to refund tickets. Some consumers also said that they discovered something was wrong after paying, and then contacted customer service, but they replied that they were off work, and the result was that the check “cannot be refunded” the next day.
To take a step back, even if the platform made an unintentional mistake, the misleading it caused to consumers is objective. At least there is an unreasonable set up of the ticket purchase channel, and consumers should not bear the consequences. Large platforms are all supported by a large structure. They play tricks on consumers and always try to take advantage of consumers. In the end, they narrow the road.
In particular, many netizens complained that this was not the first time they had encountered this kind of trap. In the past, they had also turned to Lin Zhixuan to grab JJ Lin’s tickets. Is this the platform’s negligence and “coincidence meets coincidence”, or is it some common practice or even an industry routine? It’s worth looking into.
The past year has been a year of recovery for the performance market. Various concerts and music festivals have experienced explosive growth, and consumers have responded with great enthusiasm. In this context, platforms should know how to cherish, be sincere to consumers, adhere to long-term thinking, strive to improve service quality, and optimize the ecology of the performance market.
#adjusted #Lin #Zixiang #grabbing #tickets #Lins #concertDamais #response #Entertainment #China #Engineering #Network