Wyze, a Seattle-based smart home technology company, has initiated a voluntary recall of its Solar Cam Pan security cameras due to potential fire and burn hazards. The U.S. Consumer Product Safety Commission (CPSC) confirmed that approximately 320,000 units are affected, with the issue stemming from incorrect installation that could damage the lithium-ion battery. This recall underscores the importance of following manufacturer guidelines to mitigate risks associated with consumer electronics.
The Recall Details
The CPSC reported that improper assembly of the Solar Cam Pan could lead to puncturing the battery’s metal casing, causing it to overheat and pose a fire or burn risk. According to the commission, Wyze has received 13 reports of overheating and six incidents of devices exploding or catching fire, resulting in minor burns to consumers. The affected units were sold between January 2025 and April 3, 2026, and are labeled with the model number “WYZESCPWH.”
“Incorrect installation instructions could lead to serious injury or property damage,” the CPSC stated in its recall notice. Consumers are advised to stop using the device immediately and check if their unit is affected.
What Affected Customers Should Do
Wyze is offering three remedies for affected customers: a free replacement, a full refund, or a gift card. Purchasers who bought directly from Wyze can contact the company via email at recall@wyze.com or call 888-832-7226 (Monday–Friday, 8 am–6 pm CT). For those who purchased through third-party retailers like Amazon, Wyze will process refunds via check or gift card.
Consumers can verify if their device is part of the recall by checking the model number on the product’s base. Wyze also provides a dedicated recall page with additional details.
Industry Implications
This recall highlights ongoing challenges in the smart home sector, where rapid innovation must balance affordability with safety. Wyze, which claims to serve over 12 million households, has emphasized its commitment to customer safety, stating that no subscriptions are required for core functionality. However, the incident serves as a reminder for consumers to stay informed about product recalls and adhere to safety guidelines.
For those seeking alternatives, reputable competitors like Ring, Arlo, and Reolink offer similar security solutions with established safety records. Consumers are encouraged to research products thoroughly before purchasing.
As of June 2026, the CPSC continues to monitor the situation, urging users to prioritize safety over convenience when dealing with electronic devices.