At Zoomtopia 2026, Zoom CEO and chairman Eric S. Yuan and journalist and podcast host Nayeema Raza highlighted a workplace reality: professionals juggle items like open tabs in their inbox or their “mental conversation list.” Raza noted, “I feel like I’m clocking 121.” Yuan outlined Zoom’s evolution from a conversations platform to a system of action. The key challenge is not to have more conversations, but to catch the context buried inside those conversations to determine what to do next.
Oracle Scales to Ten Thousand Agents While FirstBank Deploys Customer Experience Portfolio in One Hundred Days
Enterprise deployments showcased how disparate organizations turn scattered conversation data into operational outcomes. Oracle started rolling out Zoom in 2015. Christine Sarros, senior vice president of Oracle Cloud Infrastructure (OCI) enterprise engineering, described how the company expanded from Zoom Meetings to Zoom Phone, Zoom Webinars, Zoom Rooms, Zoom Contact Center, and Zoom AI features. Zoom Rooms grew from about seven to 1,300, and the contact center now supports 10,000 agents handling more than half a million calls a month. Simultaneously, FirstBank COO Christian Wilson detailed how the bank deployed Zoom’s customer experience portfolio—including Zoom Virtual Agent, Zoom Quality Management, Zoom Expert Assist, and Zoom Phone—across 11 operations teams in 100 days to resolve fractured telecom systems and cumbersome authentication.
Anthropic Partnership Brings Claude Reasoning to Zoom Context Layer
Zoom structured its system of action around a unified context layer designed to bridge meetings, chats, documents, and third-party systems. Angela Jiang, head of product for the Claude platform at Anthropic, described what AI needs to be useful at work: “I think Zoom literally has the world’s best context, and Anthropic has the world’s best reasoning.” This integration allows AI agents and human workers to share a single view of work, leveraging upgrades like the Zoom MCP Server, Dynamic Context, and Agentic Search, while governed by AI Guardrails and Sensitivity Labels.
Global Attendees Engage Across Virtual and In-Person Tracks
The conference drew international participation, with more than 600 attendees gathering at Terranea Resort and over 35,000 registered for Zoomtopia globally. Zoom Events powered the experience. Participants accessed five virtual tracks: SMB Connect, CX Connect, Technical Connect, Sales and Marketing Connect, and Vertical Industries Connect. All five are now in the on-demand library.
Frequently Asked Questions
How many agents does Oracle’s contact center deployment support?
Oracle’s contact center deployment supports 10,000 agents who handle more than half a million calls a month.
How long did it take FirstBank to deploy its customer experience portfolio?
FirstBank went from kickoff to full deployment of Zoom’s customer experience portfolio across 11 operations teams in 100 days.
How many attendees participated in Zoomtopia 2026?
More than 600 attendees joined the in-person event at Terranea Resort, while over 35,000 registered for Zoomtopia globally.