Northwestern Medicine Patient Service Representative: A Comprehensive Overview

Northwestern Medicine is seeking dedicated Patient Service Representatives to join its team. This role is pivotal in delivering world-class care by ensuring a positive and efficient experience for patients. This article provides a detailed look at the position, its responsibilities, qualifications, benefits, and Northwestern Medicine’s commitment to employee growth and well-being.

Role and Responsibilities

The Patient Service Representative serves as a key point of contact for patients and guests, embodying the mission, vision, and values of Northwestern Medicine (NMHC). Responsibilities include:

• Greeting patients and guests upon arrival and confirming their identity.
• Providing necessary information related to their visit.
• Completing check-in and check-out functions.
• Confirming and updating patient identification and demographic/insurance information.
• Completing patient registration as needed.
• Obtaining patient consents and authorizations.
• Collecting co-payments, past due balances, and point-of-service payments.
• Posting payments, processing billing information, and performing complete-of-day cash drawer closing.
• Maintaining a clean and comfortable waiting area.
• Informing patients of any delays or changes in appointment status.
• Scheduling appointments as necessary.
• For PSRs in Immediate Care Clinics (ICC), floating to other ICCs/departments as needed.
• Performing other duties as assigned.

Qualifications

Candidates for the Patient Service Representative position should possess the following qualifications:

• High school diploma or GED equivalent.
• Zero to two years of experience in a customer service position.

Preferred qualifications include:

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual proficiency.

Compensation and Benefits

The hourly rate for this position ranges from $18.64 to $25.16, with placement within the range dependent on factors such as relevant work experience and internal equity. For positions represented by a labor union, the collective bargaining agreement guides salary placement. California Labor Code 514 outlines how collective bargaining agreements can affect overtime and wage standards.

Northwestern Medicine offers a comprehensive benefits package, including:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental, and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Northwestern Medicine’s Commitment to Employees

Northwestern Medicine fosters a purpose-driven community committed to delivering world-class care and medical innovation. The organization prioritizes employee growth through comprehensive training and development opportunities, mentorship programs, and educational support. Flexible work options and a Total Rewards package support employees’ physical, mental, emotional, and financial well-being.

Northwestern Medicine also encourages employees to make a difference through volunteer opportunities and inclusive change through workforce-led resource groups.

Equal Opportunity and Background Checks

Northwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status. All newly hired team members and internal transfers are subject to a background check, including criminal history, in accordance with Illinois law, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process, but all employment decisions will be made by a person.

Learn More

For more information about benefits, please visit jobs.nm.org/benefits.