A technician sent for an official Acer warranty repair handled an Acer Predator Helios Neo 16S AI so carelessly that the laptop’s CPU reached 105°C and its GPU hit 87°C, according to a Reddit post that gamebrott.com reported.
The owner, whose laptop runs an Intel Core Ultra 7 255HX processor and an NVIDIA RTX 5060 graphics card, had complained about performance drops caused by thermal throttling. After waiting one month for the official warranty claim to be processed, Acer’s customer service sent a technician to carry out the repair at the customer’s home.
The Home Visit Described in the Reddit Post
From the moment the laptop’s back panel was opened, the handling fell short of professional standards, the Reddit post said. The technician called a supervisor to ask how to apply liquid metal, then dripped it onto the GPU instead of spreading it carefully.
The technician realized he had forgotten to apply any thermal interface material to the processor, so he took an unbranded container of thermal paste and spread it across the CPU with a knife.
Temperatures After the Repair
Because of the substandard work, the laptop’s components still ran at extreme temperatures. The CPU climbed to 105°C and the GPU reached 87°C after the service, the post stated.
The episode has circulated widely in hardware community forums as a cautionary example for owners of expensive gaming laptops.
Questions Readers Are Asking
Which laptop was involved?
The device was an Acer Predator Helios Neo 16S AI with an Intel Core Ultra 7 255HX processor and an NVIDIA RTX 5060 GPU, as described in the Reddit post reported by gamebrott.com.
How long did the owner wait for the warranty service?
The customer waited one month for the official warranty claim before a technician was dispatched to the home.
What went wrong during the repair?
The technician dripped liquid metal onto the GPU rather than applying it evenly, then forgot thermal paste on the CPU entirely and spread unbranded paste across it with a knife, leaving the CPU at 105°C and the GPU at 87°C.