Garuda Indonesia Downgraded to 4-Star Airline by Skytrax

Garuda Indonesia has been downgraded from a 5-Star to a 4-Star airline by Skytrax, a global airline rating organization. The change, announced on March 4, 2026, reflects a decline in product standards despite maintaining good staff service.

Restructuring and Product Decline

Skytrax cited Garuda Indonesia’s ongoing restructuring period as a key factor in the downgrade. According to Skytrax, onboard products and ground facilities, particularly in Jakarta and Denpasar, have become dated and require modernization. “Whilst staff service standards remain good, the product standards had fallen too much in recent years to maintain their rating level,” Skytrax stated. Skytrax

Rating Breakdown

The 4-Star rating applies to both long-haul and short-haul flights in both Business and Economy Class. The Skytrax assessment considers various aspects of the airline experience, including:

• Seat quality and comfort
• Amenities
• Food and beverage service
• In-flight entertainment (IFE)
• Cleanliness
• Cabin and ground staff service

Previous 5-Star Status

Garuda Indonesia previously held a 5-Star rating, but the airline’s standards have declined during its restructuring phase. Bisnis.com reports that the rating reflects a fall in product standards.

Skytrax Airline Star Rating

The Skytrax World Airline Star Rating is a recognized global benchmark for airline quality, assessing both product and service standards. Bisnis.com

Recent reports from Kompas.com and Instagram confirm the rating change as of March 3-4, 2026.