Unilever Appoints Performance Delivery Lead for Global Marketing Services in Europe

Unilever has announced the appointment of a Performance Delivery Lead for its Global Marketing Services (GMS) Hub in Europe, signaling a strategic move to enhance marketing operations and drive demand generation. This role will be pivotal in streamlining processes and maximizing the impact of marketing initiatives across the region.

About Unilever and Global Marketing Services

Unilever is a global leader in consumer goods, reaching approximately 3.5 billion households daily with its diverse portfolio of brands. Unilever aims to combine world-class science, consumer insight, and global reach to create brands that inspire and ignite desire.

Global Marketing Services (GMS) is central to Unilever’s ambition to become a leading engine for demand generation. As an integral part of Unilever Global Business Services, GMS partners with brand and business teams worldwide to orchestrate and enable key value streams that fuel future growth. GMS acts as an integrator, breaking down silos and connecting marketing, sales, and innovation operations to deliver operational excellence, speed, and consistency at scale.

Key Responsibilities of the Performance Delivery Lead

The Performance Delivery Lead for Europe will be responsible for transforming the Marketing Hub into a high-performing engine that accelerates brand and market growth. Key responsibilities include:

• Leading Marketing Hub Performance: Overseeing the operational performance of the Marketing Hub across European markets, ensuring efficient and reliable delivery.
• Stakeholder Management: Developing and maintaining strong relationships with Marketing, Business Units, and strategic partners.
• Capacity Release & Process Redesign: Redesigning and industrializing marketing operations to reduce duplication and complexity, freeing up marketers to focus on strategic initiatives.
• Operational Excellence & Digital Enablement: Continuously optimizing Hub delivery through performance management, process improvement, and the implementation of enabling technologies.
• Global Alignment: Ensuring European Hub operations align with the global GMS blueprint while representing regional needs.
• Performance Management: Assuring excellence in Service Delivery, managing conclude-to-end performance metrics and scorecards, and overseeing commercial and contractual relationships with partners.
• Team Leadership: Leading a regional Performance Delivery Team and fostering a high-performance culture.

Focus on Value Streams

GMS focuses on two critical value streams:

• Innovation to Market (I2M): Accelerating the journey from idea to shelf by integrating R&D, marketing, and supply chain.
• Engage to Convert (E2C): Powering conversations with consumers and customers, converting brand desire into demand through data-driven journeys.

Location and Benefits

Unilever is currently undergoing a consultation regarding its office locations in the South East of England. The role will be based either at 100 Victoria Embankment in London until 2027 or in Kingston-upon-Thames from early 2025, pending the outcome of the consultation.

Unilever offers a competitive salary, pension scheme, annual bonus, subsidized gym membership, a discounted staff shop, and shares. The company also emphasizes wellbeing and offers flexible working options and development opportunities.

Commitment to Diversity and Inclusion

Unilever is committed to diversity and inclusion, embracing differences and creating possibilities for all employees. The company provides reasonable adjustments during the application and interview process to enable candidates to present their best selves.

Recruitment Fraud Warning

Unilever warns candidates about potential recruitment fraud, including fake job adverts and websites. Candidates are advised to report any suspicious activity via Una Live Chat. Unilever does not accept responsibility for financial losses incurred due to recruitment fraud.