PALO ALTO,Calif., Dec. 11, 2025 (GLOBE NEWSWIRE) – Talkdesk®, Inc., a leader in customer experience automation (CXA), today announced that Michael Klein, global head of retail, travel, and hospitality marketing, has been named a finalist for the 2026 Vendors in Partnership (VIP) Bridge Builder: Person of the Year Award. The award recognizes industry leaders whose careers combine significant retail experience with solution provider roles, giving them the unique perspective to champion transparency, foster empathy, and build enduring partnerships.
The winners will be announced at the VIP Awards Ceremony in New York City on Friday, January 9, 2026. The ceremony kicks off a major week for the industry, leading into National Retail Federation (NRF) 2026: Retail’s Big Show where Talkdesk will showcase its AI innovations, including.
Talkdesk Announces Speaking Session at Customer Experience World 2026
Talkdesk will showcase its AI-powered solutions at Customer Experience World 2026, with a dedicated speaking session featuring insights from industry leaders.
John Trujillo,Chief product Officer at Talkdesk,will join Amy williams,vice president of global customer experience at Rocky Brands,inc., for a session on Sunday, January 11, 2026, from 9:30 to 10:00 a.m. ET. The discussion will focus on how Rocky Brands leverages Talkdesk AI to scale support operations, reduce complexity, and enhance customer satisfaction.
About Talkdesk
Talkdesk is pioneering a new era in customer experience through Customer Experience Automation (CXA). This innovative platform automates the complexities of modern customer journeys, replacing traditional workflows with AI-driven, multi-agent orchestration. CXA delivers clever, scalable, and outcome-focused service throughout the entire customer lifecycle.
The talkdesk Data Cloud is central to CXA, transforming customer data – including transcripts, recordings, and case notes – into real-time, actionable intelligence. this empowers AI agents to operate with complete context, enabling seamless collaboration and efficient resolution of complex customer issues with speed, precision, and adaptability.
Talkdesk CXA caters to both broad, cross-industry needs and specialized use cases within sectors like healthcare and financial services.
Talkdesk Launches AI-Powered Customer Experience Platform with “Virtuous Automation” Cycle
Talkdesk, a leading customer experience (CX) platform provider, has announced the launch of an enhanced platform leveraging artificial intelligence (AI) to help enterprises modernize their customer interactions. The new platform focuses on a “virtuous automation cycle” – Discover,Build,Orchestrate,and Measure – designed to deliver rapid time-to-value without requiring a complete overhaul of existing systems.
The platform utilizes prebuilt AI agents to automate various aspects of the customer journey. According to Talkdesk, this approach empowers organizations to increase revenue, reduce operational costs, and improve service delivery through coordinated, AI-driven automation.
“Companies that love their customers use Talkdesk,” the company states, emphasizing its commitment to customer-centric solutions.
Talkdesk’s platform is trusted by global brands and consistently recognized for its innovation in the CX space. The company aims to provide a solution that allows businesses to leverage the power of AI without the complexities and disruptions frequently enough associated with large-scale system replacements.
Media Contact:
Talkdesk Public Relations
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